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Cafe Manager

Cafe Manager

HVALA PRIVATE LIMITEDSingapore
30+ days ago
Job description

We're opening a new coffee concept - a warm, welcoming space where people can connect, share conversations, and enjoy consistently great coffee and food. We're looking for a Cafe Manager who's not just great with operations, but who truly cares about people, quality, and creating a comfortable, inviting space.

Responsibilities

Operational Excellence

  • Lead and manage daily operations to ensure smooth and efficient service at all times.
  • Stay updated on current coffee industry trends and brewing techniques.
  • Calibrate coffee machines daily to ensure consistency and product quality.
  • Ensure the cafe complies with hygiene, food safety, NEA regulations and company standards.

Customer service

  • Ensuring a high level of customer satisfaction by addressing complaints, resolving issues, and creating a welcoming atmosphere.

    • Stock & quality control

  • Monitor stock levels, place inventory orders and coordinate with suppliers for timely and accurate replenishments.
  • Maintaining high standards for beverage preparation, presentation, and food quality.

    • Financial management

  • Achieve sales targets while controlling costs to ensure overall profitability.

    • Team management

  • Promote a positive and inclusive work environment to develop and motivate team members to uphold service excellence.
  • Oversee staff scheduling, manage workflow and ensure adherence to SOPs.

    • Requirements

    Knowledge & experience

  • Minimum 2 years of experience managing a cafe or F&B outlet.
  • Good understanding of coffee, including origins, processing methods, roasting profiles, brewing methods and flavour profiles.
  • Ability to effectively educate the team you are leading in the above.
  • Working knowledge of equipment calibration and cafe operations.
  • Ability to do latte art
  • Proficiency in MS Office (Word, Excel).

    • Soft skills & availability

  • Enjoys building team culture and taking initiative, with good leadership, communication and people management skills.
  • Willingness to learn and adapt to new trends and techniques
  • Able to work under pressure in a fast-paced environment.
  • Able to work on weekends and public holidays.

    • Benefits

  • 5 day work week
  • Medical claim system
  • 14 days of annual leave (upon completion of probation period, prorated)
  • Individual welfare fund (upon completion of probation period, prorated)
  • Career progression as the brand expands

    • Start date : 1 Sep 2025

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    Manager • Singapore