Marine Cargo Senior Claims Handler

Marine Cargo Senior Claims Handler

Let’s care for tomorrow.

Your ambitions. Your dreams . Your tomorrow

At Allianz Commercial, we are the global leader for insuring corporate and specialty risks in the Allianz Group. Whether it is aircraft , satellites, the world’s biggest ships and tallest building, cyber-attacks or climate change impacts, Allianz Commercial has the major risks covered when it comes to protecting businesses.

We are looking for a Senior Claims Handler, to join our Short Tail Claims team, based in Singapore.

Job Purpose / Role :

This role will h andle all standard claims types, in both lead and following capacity . You will e nsure claims are handled within authority limits, and in line with A llianz Commercial Claims Standards procedures and guidelines . You will u tilise third party service providers to achieve economical results and to provide a high quality service to all internal and external customers . You will also be the t echnical referral point for other Claims Handlers . You will be expected to d evelop and maintain strong relationships with brokers and clients

Key Responsibilities

Claims Processing and Administration

Input and maintain accurate claims records for designated accounts, within appropriate Allianz Commercial Claims administration systems

Proactively review late / non payment of premium and support credit control process with Underwriting / Accounts before making indemnity payments

Investigation and Reserving of Claims

Investigate standard claims, including coverage determination and evaluation of loss exposures

Determine appropriate reserving levels

Select and direct independent external service providers (e.g. Loss Adjusters)

Proactively discuss and review contentious, large and complex claims with fellow adjusters and management to obtain opinions / feedback

Settlement

Settle standard claims through payment or denial

Negotiate to ensure efficient and competitive settlement

Ensure unpursued claims are settled in accordance with settlement guidelines

Support subrogation processes

Referrals and Compliance

Ensure all claims handled within authority limits, and in line with Allianz Commercial Claims Standards procedures and guidelines

Refer cases outside of authority level, preparing referral documentation and materials as appropriate

Support establishment of claims management procedures on new business accounts in association with clients, brokers and loss adjusters

Market Management

Proactively support acquisition of new business and retention of existing business ( including client and broker negotiations where necessary)

Proactively liaise with MMC on market management initiatives

Attend industry functions

Act as a technical reference point and provide training / coaching to less experienced team members in the region

Relationship Management

Positively represent Allianz Commercial externally to the market

Proactively drive involvement of functional areas in Claims handling process, e.g. Underwriting, MMC, ARC, Operations

Develop and maintain strong relationships with key brokers and clients and other relevant stakeholders ( e.g. third party adjusters)

Effectively report and present loss and claims information internally and externally

Key Experience / Requirements / Skills :

Required Experience

Minimum 7 to 10 years of experience in handling Marine claims

Good understanding of LoB products and portfolio with technical specialist knowledge. Management of systems (e.g. Genius)

Good understanding of regional / local LoB insurance markets and competitor landscape

Established relationship building with brokers at peer group level

Understanding of legal and regulatory framework

Experience in working in complex, global matrix organization

Required Education / Certifications

Preferably a degree in Economics, Law, or other appropriate discipline

Completion of professional insurance qualification (e.g. CII)

Technical Skills

Strong understanding in relevant products, wordings, terms and conditions and coverages

Advanced knowledge of claims handling process from notification to settlement and recovery

Advanced knowledge of reserving principles and practices; robust understanding of coinsurance and reinsurance and application

Good understanding of relevant legal processes and procedures, litigation management, litigation avoidance techniques (e.g. mediation)

General Skills

Clearly and effectively express ideas and messages via speech or writing

Ability to negotiate best position for Allianz Commercial, and client, often in contentious situations, managing conflicting priorities of various parties

Strong analytical skills, ability to effectively absorb information from various sources, then analyze, study or examine data in detail, and draw appropriate conclusions

Languages

Fluent in English.

74937 | Customer Services & Claims | Professional | Allianz Commercial | Full-Time | Permanent

What’s in it for you?

Let’s care about everything that makes you, you

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

Let’s care for your financial well-being

We believe in rewarding performance with a competitive compensation and benefits package.

Let’s care for your opportunities to progress

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery, and empowerment are fostered.

Let’s care for life’s twists and turns

From our support for flexible working, health, and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.

Let’s care for our society and our planet

With opportunities to be engaged in shaping a future that is safe, inclusive, and sustainable, we care for the tomorrows of our people, our industry, and our clients.

Care to join us?

Allianz Commercial is the Allianz Group brand serving the world’s largest consumer brands and major industry players through to family-owned enterprises forming the backbone of nations’ economies. We bring together the corporate multinational business of Allianz Global Corporate & Specialty and the commercial business of national Allianz Property & Casualty entities and provide both traditional and alternative risk transfer solutions, outstanding risk consulting and Multinational services as well as seamless claims handling. As a key strategic player in the Allianz Group network, Allianz Commercial is present in over 200 countries and in 2022 generated more than €19 billion gross premium.

Learn more about Early careers at Allianz Commercial by clicking here

Learn more about careers at Allianz Commercial by clicking here .

Learn more about Allianz Commercial by clicking here .

Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation, or any other protected characteristic. Diversity of thinking is an important part of our culture.

People with disabilities :

We want to give all our candidates the best opportunity to succeed.  If you need any adjustments to be made during the application and selection process, please email agcsglobalcareers@allianz.com

Recruitment Agencies :

Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly.  Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters.  Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.  When we do use agencies, we have a PSL in place, so please do not contact managers directly.

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