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Chief Operating Officer

Chief Operating Officer

TEA EXPLORER PTE. LTD.Singapore, Pedra Branca, Singapore
7 days ago
Job description

Role Responsibilities :

Global Expansion Execution

  • Lead market entry (APAC / Americas), from site selection to grand opening.
  • Standardize operations (e.g., inventory, staffing) while adapting to local tastes.

Supply Chain & Cost Control

  • Build resilient supply chains for tea leaves / dairy / eco-packaging, reducing procurement costs.
  • Implement tech solutions to cut waste and ensure freshness.

    • Team & Culture Scaling

  • Develop training programs for global staff (baristas, managers) to uphold service quality.
  • Resolve cross-cultural challenges.

    • Customer Experience

  • Partner with R&D to launch locally relevant products.
  • Optimize store workflows during peak hours.

    • Role Requirements :

  • 10+ years of progressive leadership experience in operations management, preferably within F&B or retail chains.
  • Proven track record in scaling operations : experience opening 200+ stores or managing teams of 1,000+ employees.
  • Strong data-driven mindset with fluency in operations analytics.
  • Exceptional leadership and people management skills, with experience managing multicultural teams across international markets.
  • Excellent communication skills in both English and Mandarin to communicate with stakeholders.
  • Strong problem-solving skills with the ability to make strategic decisions under pressure.
  • Willingness to travel frequently and work across multiple time zones.

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    Chief Operating Officer • Singapore, Pedra Branca, Singapore