Step into the role of APAC Loan Servicing AVP at Barclays in Singapore, where you will be accountable for the operational oversight of all load transactions within the Asia Business division. You will ensure compliance with internal and external requirements and engage extensively with stakeholders across various functions, building and maintaining relationships with leaders and teams. As a subject matter expert, you will contribute to team performance by maintaining flexibility, supporting continuous improvement, and facilitating audit activities, external controls, and checks. Your expertise in Lending processes, products, and activities—including pre-sanction conditions, monitoring, controls, and documentation—will be essential.
Requirements
- Experience in loan servicing / settlement processes (drawdowns, rollovers, payments)
- Strong understanding of the loan business, including distressed loans
- Excellent communication skills; ability to articulate ideas clearly to both technical and non-technical audiences
- Experience managing stakeholders, with strong negotiation and influence skills; domain knowledge of Lending Products and services
- Excellent analytical skills with high accuracy and attention to detail; ability to perform impact assessments and data analysis
Purpose of the role
To support Wholesale Lending with daily processing, review, reporting, trading, and issue resolution activities.
Accountabilities
Support daily Wholesale Lending initiatives, including processing, reviewing, reporting, trading, and resolving issues using technical expertiseMonitor lending operations to ensure efficiency, effectiveness, and regulatory complianceCollaborate across teams to align and optimize processesIdentify improvement opportunities and recommend changes to processesDevelop and implement procedures and controls to mitigate risks and enhance operational efficiencyCreate reports and presentations on performance metrics for senior stakeholdersStay informed on industry trends to adopt best practicesParticipate in projects aimed at improving efficiency and effectivenessAVP Expectations
Advise on decision-making, contribute to policy development, and ensure operational effectivenessLead a team in executing complex tasks, set objectives, and coach team membersDemonstrate leadership behaviors : Listen and be authentic, Energise and inspire, Align and develop othersFor individual contributors, guide collaborative assignments and identify new directions or methodologiesConsult on complex issues, providing advice to support resolutionIdentify risk mitigation strategies and develop policies to support governanceManage risks and strengthen controls related to work processesCollaborate across functions to align activities with business strategyPerform complex data analysis to solve problems creativelyCommunicate complex or sensitive information effectivelyInfluence stakeholders to achieve desired outcomesAll colleagues are expected to embody Barclays' Values—Respect, Integrity, Service, Excellence, and Stewardship—and demonstrate the Barclays Mindset—Empower, Challenge, and Drive.
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