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Head of Service APAC

EOSSingapore, Pedra Branca, Singapore

4 days ago

Job description

Join to apply for the Head of Service APAC role at EOS

You are responsible for the overall success of the service business in APAC and the customer satisfaction in the region
You will oversee and manage the overall aspects covering but not limited to strategic, business and operational management
Service Revenue and P&L Responsibility with focus on revenue generation (e.g. through renewal of service contracts)
Focus on metrics such as ROPI to monitor results, identify areas of weakness and implement improvements
Identify and mitigate risks that may affect the service business, EOS and the customers
Ensure compliance to regulatory standards covering but not limited to legal, ethical, and industry-specific specifications
Planning / budgeting of overall service resources to ensure delivery of services meets EOS and customer expectations
Cultivate a customer-centric culture amongst Service teams
Hire, retain, and develop a high performing team
Be the voice for Service APAC in advocating the needs and importance within the global organization, including strategic and future-oriented actions

Job Title : Head of Service APAC (m / f / d)

Location : Singapore

WHAT YOU’LL BE DOING :

You are responsible for the overall success of the service business in APAC and the customer satisfaction in the region

You will oversee and manage the overall aspects covering but not limited to strategic, business and operational management

Service Revenue and P&L Responsibility with focus on revenue generation (e.g. through renewal of service contracts)

Focus on metrics such as ROPI to monitor results, identify areas of weakness and implement improvements

Identify and mitigate risks that may affect the service business, EOS and the customers

Ensure compliance to regulatory standards covering but not limited to legal, ethical, and industry-specific specifications

Planning / budgeting of overall service resources to ensure delivery of services meets EOS and customer expectations

Cultivate a customer-centric culture amongst Service teams

Hire, retain, and develop a high performing team

Be the voice for Service APAC in advocating the needs and importance within the global organization, including strategic and future-oriented actions

WHAT WE ARE LOOKING FOR :

University degree or a technical vocational degree

Minimum of 5 years’ experience in a Layer Manufacturing or similar technology.

Minimum of 3 years’ experience in a management position.

Experience in regional exposure (China, India, Korea, Japan and Europe) is a plus.

Experienced in PC operating systems, Microsoft Windows and office programs

Strong command in oral and written English

Willingness to travel

Our Vision :

Over 1000 sharp minds, about 60 nationalities, one goal : accelerating the world’s transition to Responsible Manufacturing.

Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.

We work globally networked and prefer to think outside the box – and we’re looking for people who want to shape the future with us.

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.

Seniority level

Director

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Machinery Manufacturing

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Head Of Apac • Singapore, Pedra Branca, Singapore