This job offer is not available in your country.
Retail Executive
CRESTAR ENTERPRISE PTE. LTD.Singapore29 days ago
Job descriptionRespond promptly to inquiries from online customers regarding products, pricing, availability, and delivery options. Provide accurate and helpful information to assist customers in making informed purchase decisions. Monitor and respond to messages and inquiries on all online sales platforms. Address customer concerns, help, and maintain a high standard of customer service Providing sales service to walk-in customers entails effectively engaging, negotiating, providing product information, recommendations, solutions and closing sales transactions to meet customer needs and achieve sales goals. Actively promote and sell products, including spare parts and accessories. Guide customers through the online purchase process, including order placement, customization (if applicable), and payment collection. Ensure a seamless and secure transaction experience for customers. Coordinate installation and delivery schedules with customers and relevant teams to ensure timely and efficient service. Prepare and issue sales invoices to customers accurately. Collect payments through various online payment methods, maintaining accurate records. Collaborate with the warehouse team to verify stock availability for customer orders. Ensure timely communication of stock status to customers. Update the stock availability on every platform. Collaborate with the sales team members, marketing, and management to develop sales strategies and tactics tailored to online channels. Participate in strategic planning sessions to achieve sales targets. Ensure exceptional customer service by promptly addressing inquiries, concerns, and requests from customers. Build and maintain positive customer relationships to encourage repeat business. Collaborate with marketing team to generate marketing materials, advertisements, promotions, and ideas that effectively support sales efforts and drive business growth. Maintain accurate records of customer interactions, contracts, agreements, invoices, and delivery orders. Ensure compliance with company policies and legal requirements. Maintain organized records by filing and archiving invoices and customer-related documents. Arrange courier or delivery services for online orders, ensuring timely and reliable deliveries to customers. Track shipment statuses and communicate delivery information to customers. Conducting a thorough assessment of the customer's requirements and preferences to ensure the quotation aligns with their specific needs, floor plan and design. Accurately calculating costs, pricing, and discounts, and preparing well-documented quotations that clearly outline products or services, terms, and pricing details for presentation to customers. Encourage satisfied customers to leave positive reviews and address any negative feedback professionally and promptly on all online platforms. Performance Bonus Commission Scheme Available Staff Discount Medical Benefits Training Opportunities Career Advancement 1 year of relevant work experience required for this role
Job Scope & Responsibilities :
Online Sales Management :
- Manage and optimize sales through company websites, social media (Facebook, Instagram), and e-commerce platforms (Shopee, Lazada).
- Develop and execute online sales strategies to meet or exceed sales targets.
Inquiry Handling & message responses :
Sales and Product Knowledge :
Sales Transactions :
Installation and Delivery Coordination :
Invoicing and Payment Collection :
Stock Availability Checks :
Sales Strategy Development :
Customer Service Excellence & Customer Engagement :
Team Collaboration :
Documentation and Compliance :
Courier Services Coordination :
Quotations :
Reviews Management :
Benefits :
Create a job alert for this search
Retail Executive • Singapore