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Cloud Network Engineer

Cloud Network Engineer

HCL SINGAPORE PTE. LTD.Singapore
23 days ago
Job description

Responsibilities

  • Handling tickets / Incidents via Service Now platform
  • Lead technical incident calls as a SME
  • Troubleshooting and providing break fix support to technical issues
  • Perform root cause analysis of raised issues
  • Defining process improvements and ensuring that the processes are adhered to
  • Take shared ownership of resolving issues in a SLA driven environment
  • Mentoring / training team members as a SME
  • Testing and auditing as required from time to time
  • Improves and maintains customer and employee satisfaction
  • Work as part of a Follow the Sun support global support model

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Min 8 years of Network Engineer experience supporting global network infrastructures
  • Extensive experience in deploying and supporting Virtual Devices, integration and hyperscaler NW environment
  • Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems
  • Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN / WAN architectures and IP Services
  • AWS Certified Advanced Networks / Cloud Architect or Azure Network components
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    Network Engineer • Singapore