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Head of Wine Operations

Head of Wine Operations

67 Pall Mall Singapore Ltd.Singapore, Pedra Branca, Singapore
16 days ago
Job description

Wine Service & Member Engagement

  • Work closely with the sommelier team to ensure a consistently high standard of wine service.
  • Implement quality control measures to uphold wine service excellence across all F&B outlets.
  • Lead member engagement initiatives, including wine masterclasses, exclusive tastings, wine-pairing

dinners, and vineyard trips – working closely with events- and kitchen- teams.

  • Provide expert wine recommendations to members and guests, enhancing their dining and club

    • experience.

  • Collaborate with the membership team to curate wine offerings that appeal to different member

    • segments.

  • Develop initiatives to foster wine education and engagement, enhancing the overall club experience.
  • Act as the wine ambassador for the club, engaging with members and enhancing their wine journey

    • through expert guidance and personalised recommendations.

  • Liaise with educational bodies such as WSET and CMS to provide in-house wine education for both

    • staff and Members.

    Strategic Wine Programme Leadership

  • Develop and execute a comprehensive wine strategy aligned with the club’s vision and member

    • expectations.

  • Work closely with the buying team to curate and manage an exceptional wine list, ensuring a balance

    • between classic and emerging regions and producers, alignment with business needs and financial

    objectives, while also taking part in supplier negotiations and pricing strategies as appropriate.

    Maximise revenue and profitability.

  • Foster relationships with top wineries, distributors, and industry professionals to secure exclusive

    • allocations and unique opportunities.

  • Collaborate with the regional Head of Wine and local General Manager to drive wine-led initiatives,

    • including private member tastings, wine trips, and special events.

    Inventory, Compliance & Operational Oversight

  • Work closely with the Inventory Manager to manage the club’s wine inventory, ensuring accurate

    • stock control, optimal stock levels and cellar organizations, efficient storage, and accurate tracking to

    minimize losses.

  • Oversee supplier agreements, logistics, and storage compliance, ensuring efficient operations and

    • adherence to procurement best practices.

  • Oversee member wine storage, ensuring secure handling and premium service for private

    • collections.

  • Ensure compliance with all local (tax, duty, and licensing) regulations regarding alcohol service and

    • procurement.

  • Maintain proper documentation and operational processes for all wine-related activities.

    • Team Leadership & Development

  • Lead and mentor the Inventory Manager and Head Sommelier, ensuring seamless coordination

    • between stock management and service.

  • Provide training and development opportunities for the sommelier and cellar teams, enhancing their

    • expertise in stock management, wine service, and sales, as well as overall wine knowledge.

  • Foster a culture of excellence, teamwork, and continuous learning, ensuring the team delivers a

    • world-class wine experience.

  • Set KPIs and performance goals for the cellar and sommelier teams, ensuring accountability and

    • excellence in execution.

    Financial & Budget Management

  • Contribute to setting and managing the wine department’s budget, ensuring financial targets are met

    • in terms of sales, cost control, and profitability, while maintaining a world-class wine offering.

  • Work with finance team to track wine sales, cost management, and stock valuation, ensuring

    • commercial viability.

  • Identify opportunities for revenue growth through premium wine offerings, and bespoke member

    • services.

  • Maintain (and implement as needed) strategic pricing, upselling, and sales initiatives to maximise

    • profitability while maintaining exceptional value for members.

  • Monitor sales trends and member preferences to adjust pricing and selection strategies accordingly.

    • Marketing :

  • Support marketing team to communicate with Members about wine at the Club, especially in

    • newsletters and on socials

  • Familiarisation with relevant software platforms (eg MailChimp, Canva)

    • Personal and Professional development :

  • Develop your own wine knowledge and experience, as well as your network within the industry, to

    • ensure continual professional growth

    An ambassador for the Club to both Members and the wider world of wine.

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