Client Services Director, Enterprise Solutions Asia

Client Services Director, Enterprise Solutions Asia

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Client Services Director, Enterprise Solutions Asia

Join to apply for the Client Services Director, Enterprise Solutions Asia role at Hays

Hays Recruitment | Senior Talent Acquisition Partner - Australia

At Hays, we believe in being lifelong partners - to our people as well as our customers.

With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions. Joining Hays isn’t just about being part of a global business leader, it’s about making a difference in the world of work.

Equipped with the skills, solutions and technological capabilities of a true leadership partner, you’ll put our customers at the heart of everything you do. We deliver holistic workforce solutions, including RPOs and MSPs, to solve the challenges our customers face today, tomorrow and in the future.

Our Enterprise Solutions team takes recruitment to the next level and delivers long lasting partnerships with our clients providing a range of solutions across the Global region.

Your new role

As the Client Services Director – Enterprise Solutions Asia, you’ll be the face of Hays—internally and externally—leading the delivery of our contracted services across multiple enterprise accounts. This is a high-impact, strategic role where you’ll drive operational excellence, ensure client satisfaction, and lead service innovation across the region.

You’ll be responsible for end-to-end service delivery, client relationship management, and P&L ownership—ensuring quality outcomes, commercial success, and continuous improvement. Your leadership will directly influence client growth, retention, and the evolution of our enterprise offering.

Reporting to the Head of Enterprise Solutions, Asia, this is a full-time, permanent position based in Singapore.

What you'll need to succeed

You’ll be a strategic leader who fosters a high-performance culture aligned with Hays values, while championing Enterprise Solutions initiatives across the region. Building strong relationships with internal stakeholders across Asia and globally will be key to your success.

Proven experience managing MSP programs across multiple countries is essential to succeed in this role.

Your ability to attract, onboard, and develop internal talent will be matched by your commitment to effective training and performance management. You’ll set clear expectations, monitor KPIs, and recognise achievements to drive individual and team success.

Strong relationship management skills are essential, as you’ll ensure our services meet client strategic objectives and represent Hays with professionalism in all interactions with candidates, clients, and suppliers.

You’ll also be responsible for setting the strategic direction of key client accounts, identifying growth opportunities, and partnering with senior stakeholders to expand our footprint.

Operationally, you’ll ensure robust contract governance, maintain accurate documentation of client agreements and changes, and communicate fee structures clearly across internal teams.

What you'll get in return

Once you step in, there’s no telling where a career at Hays might take you. Our growth mindset as a business brings variety and many possibilities for different career pathways. Go further in your career than you believed possible. Here you get out what you put in and your energy and dedication is always met by reward and celebration.

Other benefits include :

• Access to team leadership training for you to evolve your career
• Cutting-edge tools and technology to enable you to make an extraordinary impact
• Flexible working arrangements to allow you to work how and where suits you best
• Generous leave entitlements to take advantage of parental leave, volunteering days, lifestyle and flex leave
• Celebrate success : Your success is our success, and we reward strong performance as a cornerstone of life at Hays
• Thrive in a workplace where diversity is celebrated, and everyone feels welcome
• Wellbeing rewards : Benefit from health, leisure and lifestyle partnership discounts
• Employee Resource Groups and Working Groups for you to connect and collaborate with like-minded colleagues
• Global career opportunities - make your mark locally or explore international opportunities with Hays

What you need to do now

If you’re thinking of a new tomorrow for your career, let’s work together to create it.

Contact Sandy Luhr, Senior Talent Acquisition Partner by submitting your application via the Apply Now button.

At Hays, we value equity, diversity and inclusion and are committed to creating a work environment where all people regardless of background feel a sense of belonging. By joining Hays you’ll be part of an inclusive culture that celebrates diversity, recognising every individual for their unique differences. We invite people from all backgrounds to apply.

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Strategy / Planning and Finance

Industries

Staffing and Recruiting

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