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IT Analyst / Bukit Gombak / 12 hour rotating shift

TEMPSERV PTE. LTD.Singapore

15 days ago

Job description

Monitor enterprise IT networks, server systems and commercial clouds.

Single point of contact with customers / users, resolver groups, third party service providers and other departments

Answer hotline calls and respond to e-mails within agreed timescales

Take ownership of incidents / service requests reported by users, track the incidents / service requests and ensure closure within agreed timescales

Maintain documentation and comprehensive records of issues and problems

Requirements :

Diploma / Higher NITEC in Information Technology / Computer Sciences / Telecommunication
Strong teamwork and communication skills
Excellent customer service skills
Prior experience in Network Operations Centre (NOC) environment preferred

Interested candidates, please forward a detailed resume and email to career{a}tempserv.com.sg

Tempserv Pte Ltd

License No : 06C3745

Attention : Wee Wan Qi / EA Personnel No : R22109446

Analyst • Singapore