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Service Sustainability Manager
BARGHEST BUILDING PERFORMANCE PTE. LTD.Singapore30+ days ago
Job descriptionFacilitate responses to emergency situations and recovery activities Evaluate and provide fast resolution to critical field performance issues Visit sites to diagnose BBP operational issues and develop resolution plans for complex cases that cannot be easily resolved Review and approve recommended repair works for major equipment and system failures Check performance deviations and define root cause for any performance issues and to escalate to either Engineering or Performance team, as needed. Responsible for the planning of corrective, preventive and predictive maintenance activities to ensure BBP equipment and client systems are fully functional and in optimal operating condition, preserving BBP energy savings Optimise maintenance plans and schedules for inspection, testing, repair and predictive maintenance of equipment and systems to minimise downtime and costs Provide technical guidance on equipment and systems maintenance Endorse resourcing requirements to achieve operational state in accordance with BBP expectations Drive internal and subcontractor compliance with the health & safety standards and practices Foster close collaboration with Customer support team to ensure client performance and satisfaction Advise customer support team to correct inefficient uses of energy, both technically and procedurally and to support with data justification Identify potential upselling opportunities at client site during regular or ad-hoc maintenance Coach and train Central Maintenance engineers Drive talent recruitment and development for the department in alignment with organisational strategy Diploma / Degree in Electrical or Mechanical Engineering, Controls, Energy or Environmental Engineering. Possess people management experience 2-5 years' experience in an Energy or Mechanical Engineering is an added advantage Professional Energy / Sustainability related certification a plus Qualification in Refrigeration and Air-conditioning and Energy Management will be an added advantage Well versed with HVAC systems, basic knowledge, good understanding on ACMV system and equipment Ability to understand piping and ducting and to oversee installation of instrumentation works (power meters, temperature sensors, and pressure sensors). Strong written and oral communication skills for customer interaction and report writing A willingness to learn and work in a team environment with extensive contact with clients Strong communication skills with the ability to work autonomously Self-starter with strong analytical and troubleshooting skills High level of initiative with the ability to work under pressure and extended hours, if required to meet deadlines
Main Responsibilities
Maintain and monitor complex clients' systems :
- Responsible for technical support for complex systems and problems, ensuring performance of the asset (client) is maintained throughout the course of the contract
- Collate and evaluate statistical data related to the performance of the assets
- Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification
Manage responses to emergency situations :
Provide oversight on maintenance work :
Support Customer Support / Business Development teams in creating further business opportunities :
Organise and develop the team :
Qualifications
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Service Manager • Singapore