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Client Programme Manager - APAC
SilverDoorSingapore18 days ago
Job descriptionWith support from the company's lawyers where appropriate, supporting the Chief Customer Officer with reviewing and negotiating commercial agreements Maintaining a strong awareness of competitors in order to ensure that we maintain a competitive edge Responsible for having a deep understanding of our own technology, and that of the wider business travel sector Supporting the Chief Customer Officer and VP of Business Development with RFP submissions Leading and supporting presentations to sell the SilverDoor concept Helping to identify opportunities to win new business Providing additional support to Account Managers when 'Hot Leads' are identified Provide back-up to support Business Development team if needed for pitches etc To maintain a personal relationship with key contacts at each of our top corporate accounts To be a recognisable face in the sector and maintain positive relationships with major property partners Takes an active role in client-focused industry associations Willingness to challenge convention and develop more effective ways of doing things Continually seeks to enhance personal knowledge of the serviced apartment and wider business travel / relocation sectors Maintaining a positive demeanour at all times Setting the example with service, presentation and attitude 5+ years' experience in the corporate travel sector Commercial awareness Account management Account development Business development Personal relationships with top 10 clients Management of teams across geographies Commercial awareness Proven customer service Great organisational skills Strong communication skills Negotiation skills Deep understanding of business travel technologies
Client Implementation & Account Development :
- Key contact for certain clients in APAC - general liaison and escalations
- Working closely with Head Account Managers and Account Managers to understand their clients and identify where support is needed
- Actively meeting key contacts in the region on a regular basis to keep them close and understand their needs
- Large client review meetings with Head Account Managers and Key Account Managers
- Actively engaged in maximising each relationship. Supporting the strategic development of all managed accounts, including the execution of account development plans with each Head Account Manager / Account Manager
- Supporting the implementation of new accounts in conjunction with the Chief Customer Officer, Head of Operations, Regional Heads and relevant Head Account Manager / Account Manager
- Supporting the roll-out of the Orbi self-booking tool across our managed client base
Commercial Strategy & Performance :
Relationships / Network :
Leadership :
Required Experience :
Skills :
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Programme Manager • Singapore