Sr. Enterprise Renewal Account Manager

At ExtraHop, we're on a mission to help organizations achieve complete visibility, real-time threat detection, and proactive security through cutting-edge network detection and response (NDR) technology. Our NDR product is a market leader, providing our customers with the ability to detect, investigate, and respond to threats faster than ever before.

We’re proud of the work we do and the recognition we’ve received, including our recent Gartner Peer Insights award, which reflects the trust and satisfaction our customers have in our solutions.

If you're passionate about innovation, dedicated to protecting digital infrastructures, and ready to make a real impact, we invite you to join our team and help us shape the future of cybersecurity.

At ExtraHop, we provide solutions for mission-critical business and technology problems across a vast array of industries and technologies. With us, you’ll deliver solutions that customers previously thought infeasible or impossible to solve. Join us and you’ll find we have a supportive home team, great customers, and a product that customers love. This role is responsible for driving on-time customer renewals, reviewing licensing / entitlements, sharing IBR reports to customers and providing support for customer concerns.

Key Responsibilities

• Manage and drive on-time maintenance renewals for existing accounts
• Identify and resolve customer issues, escalating as needed to appropriate teams
• Maintain regular, proactive communication during sales cycles with customers to ensure accurate forecasting & satisfaction
• Accurately quote services and provide supporting documentation.
• Update all account / opportunity activities in Salesforce
• Deliver compelling sales presentations and lead customer meetings
• Navigate customer organizational structures to engage key stakeholders
• Effectively manage workload and consistently meet or exceed sales targets

Required Qualifications