Operations Team Lead

Summary

Singapore's Operations is instrumental to Global Markets' business. Supporting key functions that are vital to the success of the business, upholding integrity in operations executions and protecting the excellent reputation of the bank.

Singapore's Operations consists of 3 main areas (Physical Commodities Operations / Trade Support / Documentation Credit) with its own roles and responsibilities. Every personnel are empowered with technical knowledge and skills to perform their role, with the objective of developing them into subject matter expert in their area of expertise.

The Physical Commodities Operations (Precious / Base / Energy) manages all aspect of physical delivery and receipt of commodity products for the Bank. This involves the movement, storage, cash & safe settlements and reconciliation processes around these products. The function facilitates all business generated by the Front Office dealing in Commodities Physical transactions and other complex trades and facilities. It establishes and upholds essential control function around the monitoring and capturing of all inventory and movements physical commodities businesses by liaising with Vaults / Warehouses / Clients to ensure prompt, accurate and timeliness of physical metals delivery to the clients during the Asia time zone.

Job Purpose :

Key role is to assist Senior Manager, Operations to manage Physical Commodities Operations (Precious / Base / Energy), providing and ensuring key controls are adhered to.

Key Responsibilities :

Performance

Assist Senior Manager, Commodities Operations in day to day BAU

Engage Internal Stakeholders within Singapore and cross jurisdictions (SG / LDN / SRC) to assist on problem resolutions

Uphold high standards of diligence and care in all operational tasks

Ensure no audit point (Internal / External) in area of responsibilities

Achieve zero operational loss in area of responsibilities

Ensuring that the service provided to internal and external clients is delivered to an excellent standard

Represent and participate in stakeholders' meetings / conferences in all Physical Commodities related matters

Proactively escalate operational risks or issues to Senior Manager, Operations

Be involved in New Product assessments and discussions related to Physical Commodities

Participate in Projects related to Physical Commodities Operations

Act as role model in living the Bank's values

Leadership and People Management

Lead and supervise the Commodities Operations team under the guidance of the Head of Commodities Operations Asia and the Senior Manager

Foster a culture of continuous learning by identifying and facilitating cross training opportunities

Mentor and motivate junior team members, supporting their professional growth and development

Coordinate cross-border training initiatives with teams in London and SRC

Take ownership of personal development and encourage the same among team members

Process

Conduct annual review of Standard Operating Procedure (SOP) to ensure relevance and compliance

Identify and implement workflow enhancement to improve efficiency and scalability

Design and document new processes to support for the launch of new products

Align local processes with regional and global standards whenever possible

Productivity

Identify opportunities to enhance systems' functionalities and operational tools

Promote a culture of innovation by encouraging team members to propose and implement improvement initiatives

Redesign inefficient processes while maintaining robust risk and control framework

Collaborate with global teams to share and adopt best practices across regions

Required Skills, Knowledge, Experience and Values :

Degree in business or another field

2 years or more product and supervisory experience in Commodity Operations.

Preferably good knowledge in similar role

Knowledge, technical skills and expertise :

Experience in supervisory and mentoring

Strong collaboration skills with the ability to support team development

Hands on experience in Physical Commodities Operations (Base / Energy / Precious)

Ability to anticipate challenges and design / document effective strategic solutions

Understanding of trade lifecycle and risk management principles

Resourceful and result oriented with a track record of resolving complex operational issues

Capable of delivering high quality outcomes within deadline.

Good verbal and written communication skill with the ability to interact effectively with both internal stakeholders and external parties.

A strong client focused mindset, ensuring service excellence and responsiveness

Diligent and thorough in executing all job-related responsibilities