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Customer Service Officer

Customer Service Officer

STRATEGIC MARKETING (S) PTE. LTD.Singapore
30+ days ago
Job description

KEY RESPONSIBILITIES

  • Maintain customer satisfaction through face-to-face interactions, phone calls and emails
  • Effectively manage a large volume of incoming calls and emails
  • Effectively resolve customers' problems through strong and clear interpersonal dialogue
  • Skilfully and calmly manage difficult and angry customers
  • Liaise with third-party service contractors for appointment scheduling and spare parts
  • Data entry for customer information, feedback, complaints and warranty cards
  • Provide after-sales support to sales personnel

SKILLS & QUALIFICATIONS

  • Min GCE 'N / O' level, preferably with 2 years of relevant experience in a call centre environment
  • Proficient in spoken and written English, preferably able to speak Mandarin
  • Strong people-handling skills and a keen listener
  • Pleasant and strong personality, able to withstand difficult customers
  • Fast with the ability to multi-task and manage time effectively
  • Able to adapt / respond to different types of customers
  • A team player with a positive service mindset
  • Proficient in MS Office applications
  • Knowledge in spare part management will be an advantage
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    Customer Service Officer • Singapore