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Customer Service Officer
STRATEGIC MARKETING (S) PTE. LTD.Singapore30+ days ago
Job descriptionMin GCE 'N / O' level, preferably with 2 years of relevant experience in a call centre environment Proficient in spoken and written English, preferably able to speak Mandarin Strong people-handling skills and a keen listener Pleasant and strong personality, able to withstand difficult customers Fast with the ability to multi-task and manage time effectively Able to adapt / respond to different types of customers A team player with a positive service mindset Proficient in MS Office applications Knowledge in spare part management will be an advantage
KEY RESPONSIBILITIES
- Maintain customer satisfaction through face-to-face interactions, phone calls and emails
- Effectively manage a large volume of incoming calls and emails
- Effectively resolve customers' problems through strong and clear interpersonal dialogue
- Skilfully and calmly manage difficult and angry customers
- Liaise with third-party service contractors for appointment scheduling and spare parts
- Data entry for customer information, feedback, complaints and warranty cards
- Provide after-sales support to sales personnel
SKILLS & QUALIFICATIONS
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Customer Service Officer • Singapore