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Programme Executive (Daycare)

NTUC HealthSingapore, SG

30+ days ago

Job description

Job Description

You will be responsible for the planning, coordination and execution of the inter-generational (IG) programme and volunteer programme. You will also support the programmes team in centre activities, ensuring smooth running and operations for the programme and enhance programmes and seniors' experience.

To accomplish this in the context of :

Customer Satisfaction
Good Customer Experience
Within the Policies and Procedures of NTUC Health

Principal Accountabilites

Maintain a high standard of integrity and professionalism in the delivery of quality client and customer-centric care.

Operations (Intergenerational & Volunteer Programme)

Coordinate, plan and support centres in regular inter-generational (IG) and volunteer programmes, maintaining and establishing new partners

Maintain timely & effective communication in collaborative relationship with stakeholders (e.g. Cluster Managers, Centre Managers and others) to understand ground needs and triaging the appropriate volunteers and partners to centres

Contribute to the strategies and plans for the recruitment, retention and recognition of volunteers & partners

Plan and organise regular volunteer engagement activities and annual events within allocated budget

Contribute to the strategies in designing and / or running new collaborative programmes through partnership with internal and external organisations.

Senior Care Centre Programme (Ad-Hoc Project Support)

Assist in senior day care programmes; including Fun with Friends programme as assigned which include but are not limited to administrative and logistical support and keeping track of expenditure

Administer assessment and survey to stakeholders to evaluate projects & programme's effectiveness

Assist the manager in tracking progress and evaluating the programmes

General

Track, update attendance records and maintain Volunteers & Partners database

Manage and maintain administrative documentations pertaining to programmes.

Monitor and tracking of budgeting and expense records. Submit quotations and invoices for the programme to finance.

Support in report submissions in a prompt and timely manner.

Assist with internal and external audits to ensure the programme meets the service model requirement

Assist in outreach and networking events to promote the programmes, generate new interest and recruit new stakeholders.

Qualifications

Minimally a Diploma in social service or related discipline

Possess working experience in volunteer management, community engagement, (eldercare & healthcare will be an added advantage)

Proficient in Google Workspace G Suite and MS Office

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Programme Executive • Singapore, SG