Job Description
You will be responsible for the planning, coordination and execution of the inter-generational (IG) programme and volunteer programme. You will also support the programmes team in centre activities, ensuring smooth running and operations for the programme and enhance programmes and seniors' experience.
To accomplish this in the context of :
- Customer Satisfaction
- Good Customer Experience
- Within the Policies and Procedures of NTUC Health
Principal Accountabilites
Maintain a high standard of integrity and professionalism in the delivery of quality client and customer-centric care.Operations (Intergenerational & Volunteer Programme)
Coordinate, plan and support centres in regular inter-generational (IG) and volunteer programmes, maintaining and establishing new partnersMaintain timely & effective communication in collaborative relationship with stakeholders (e.g. Cluster Managers, Centre Managers and others) to understand ground needs and triaging the appropriate volunteers and partners to centresContribute to the strategies and plans for the recruitment, retention and recognition of volunteers & partnersPlan and organise regular volunteer engagement activities and annual events within allocated budgetContribute to the strategies in designing and / or running new collaborative programmes through partnership with internal and external organisations.Senior Care Centre Programme (Ad-Hoc Project Support)
Assist in senior day care programmes; including Fun with Friends programme as assigned which include but are not limited to administrative and logistical support and keeping track of expenditureAdminister assessment and survey to stakeholders to evaluate projects & programme's effectivenessAssist the manager in tracking progress and evaluating the programmesGeneral
Track, update attendance records and maintain Volunteers & Partners databaseManage and maintain administrative documentations pertaining to programmes.Monitor and tracking of budgeting and expense records. Submit quotations and invoices for the programme to finance.Support in report submissions in a prompt and timely manner.Assist with internal and external audits to ensure the programme meets the service model requirementAssist in outreach and networking events to promote the programmes, generate new interest and recruit new stakeholders.Qualifications
Minimally a Diploma in social service or related disciplinePossess working experience in volunteer management, community engagement, (eldercare & healthcare will be an added advantage)Proficient in Google Workspace G Suite and MS Office