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Assistant Chef Concierge

Assistant Chef Concierge

THE FULLERTON HOTELSingapore
7 days ago
Job description
  • Manage all Concierge, Bell Services and Doormen. Ensure that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. Ensure that the above-mentioned areas are working in a professional manner at all times. Be responsible for training and development of all concierge-related associates, so they are hospitable, outgoing and guest-oriented.
  • ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    • Offer a warm, sincere and personalized welcome to all guests
    • Have an in depth knowledge or access to information regarding directions, travel time, cost and various forms of transportation
    • Be updated on events around town and major events aboard such as concerts, public holidays, shows, trade shows, trade relation offices, diplomat office and shopping information.
    • Maintain a constantly updated database with extensive information about city highlights
    • Arrange tickets for theatre, sporting events and local attractions
    • Make and confirm all transportation arrangements with contracted limousine company. Preference are given to in house limousine vehicles first over contracted limousine company.
    • Updated with dining options and confirming dining reservations
    • Provide guests with a confirmation of dining reservations, transportation, theatre tickets, etc. in the form of written, printed, or computer-generated forms
    • Communicate information effectively to Chef Concierge
    • Train, coach and support the Concierge colleagues
    • Produce a monthly training plan for department and submission of training hours
    • Ensure smooth workflow of driveway and lobby are maintained
    • Guiding the Concierge team in accordance to hotel standards, appraising their performances, and handling disciplinary actions.
    • Managing the process of message, luggage and parcel deliveries in the daily operations ensuring no loss or mismanagement of such items.
    • Must have full knowledge of all emergencies procedures.
    • Must have full knowledge of the Hotel's policies and procedures.
    • To work closely with the other sections of Rooms Division.
    • To report guest's complaints and anything amiss to the Chef Concierge.
    • Perform all other duties assigned by the Chef Concierge or Department Head
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    Chef • Singapore