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Operations Assistant Manager / Manager

OXPAY SG PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG

6 days ago

Job description

Roles & Responsibilities

OxPay SG Pte Limited is a Major Payment Institute licensed by the Monetary Authority of Singapore. Together with OxPay’s licensed payment companies in Malaysia, Thailand and Indonesia, the group aims to become a payment powerhouse in Southeast Asia.

We have an opportunity to invite a Payment-talent to join our exciting growth journey as an Operations Assistant Manager / Manager (Fintech Payment) . The person will be based in Singapore but has responsibilities across all businesses.

Responsibilities :

Responsible for the management of the operation team.
Plan, execute, monitor and review all operation processes to support business objectives.
Plan and manage team members to align with business objectives.
Responsible for the overall operation and management reporting.
Responsible for the success of team members in their respective roles.
Continuous improvement of operation functions
Gather, analyse, and summarise data and progress to overall objectives and KPIs.
Identify trends and possibilities, then convey them to all levels and urge action.
Monitor system issues and aid in their resolution.
Develop and present possible corrective actions when issues arise.
Engage with partners, payments service providers, merchants, and technology firms to advance strategic alliances and plans.
Source, engage, coordinate and manage partners or vendors involved in the operation.
Develop or update company policies related to operation.
Ensure policy, regulatory and contractual compliance.
Contribute to product development and innovation from an operation perspective.
Tracking operation costs toward maintaining profit-margins.
Performs additional related duties as assigned.
Good solution and decision-making skills
Strong organizational and presentation skills
Resourceful, proactive with enthusiastic and positive ‘can do’ attitude
Excellent customer service and desire to continuously seek improvements

Requirement :

Tertiary educated with 3 or more years of full-time professional experience in payment operation roles.

Prior operation experience in financial services, specifically payments industry preferred.

Good Understanding of Credit / Debit and Alternative Payment Methods, EMV, mobile and eCommerce payment.

At least 1 year of team leadership or management experience

Team and people management towards operational excellence

Interpersonal and customer service communication skills

Operational planning, analysis and decision making

Planning and working with cross-functional stakeholders and clients

Written and verbal communications skills, ability to develop clear, insightful presentations, internal briefs and reports

Conflict management and resolution

Systematic and methodical in diagnosing issues

Technical interest and aptitude to work with digital productivity tools, mobile devices, etc.

Good ability to work with spreadsheet, data, and data analysis

Integrity (honesty, dependability), sense of urgency, problem-solving skills and attention to detail

Excellent written and verbal skills in English

Singaporeans or PRs only

5 days' work week

Available for an immediate start

Tell employers what skills you have

Management Skills

Remediation

Operational Excellence

Interpersonal Skills

Attention to Detail

Team Management

Verbal Skills

Communication Skills

Conflict Management

Customer Service

Financial Services

People Management

Incident Management

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Assistant Operation • D01 Cecil, Marina, People’s Park, Raffles Place, SG