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Senior Application Support Engineer
HeliusSingapore, SG30+ days ago
Job descriptionBachelor’s degree in computer science or equivalent Excellent analytical skills Excellent communication skills Independent but committed team player Experience in IT with emphasis in customer facing organizations Experience with Jira or other issue tracking systems Knowledge of Linux, SQL and NoSQL databases Knowledge of Relational and Non-Relational Database Knowledge of network basics (TCP / IP, DNS, HTTP, SMTP) Knowledge of an interpreted programming language Multicultural and international working environment Opportunity to work from home at least initially Open corporate culture with a lot of personal responsibility Supportive and collegial environment Projects in the field of digital transformation, Cloud Fluent in English (written and verbal)
Work Location Ho Chi Minh City, Vietnam
Job Description
- Monitor and work on the service desk ticket queue
- Interact with customers or clients and help solve their technical issues
- Perform analysis on software application functionality
- Assist the Service Delivery Manager in preparing meetings and reports
- Collect required information and create bug tickets
- Maintain the internal knowledge base
- Make quick code-related changes
Year of Experience 4+ years of experience
Job Requirements
Technical :
Non-technical :
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Application Engineer • Singapore, SG