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Network Operations and Support Manager

HORIZON GLOBAL SERVICES PTE. LTD.Singapore

11 days ago

Job description

Job Responsibilities :

Oversight and Collaboration :

Augment the client's System Manager and collaborate with Operations Managers and End Users to oversee operations and maintenance activities for data network infrastructure and systems.

Areas include : Incident and Problem Management, Change Management, Obsolescence and Vulnerabilities Management, Risk Management, Governance, Compliance, Quality Management, and Service Improvement.

Vendor Management :

Lead and manage the vendor's Operations and Support (O&S) team in fault analysis, problem resolution, preventive maintenance, obsolescence management, change management, vulnerabilities tracking, patch management, and more.

Technical Support :

Assist users with first-level investigation of network faults / issues and ensure timely vendor responses to incidents.

Reporting :

Review vendor's monthly O&S reports and provide summaries on system health, fault records, service reports, change requests, vulnerabilities updates, EOL (End-of-Life) status, and additional deliverables.

Deliverable Review :

Evaluate vendor deliverables for operational and preventive maintenance activities.

Job Requirements :

Educational Qualification :

Diploma or Degree in Computer Science, Information Technology, Engineering, or an equivalent field.

Experience :

3-4 years of experience in core network support and maintenance, risk assessment, change requests, tech refresh, vulnerabilities assessment, and patching.

Certifications :

Valid certification in CCNA or equivalent is required.

Technical Skills :

Working knowledge of networking with the ability to perform basic troubleshooting, problem isolation, and diagnosis of network problems.

Ability to lead and collaborate with vendors to manage SLAs, coordinate onsite activities, produce quality reports, and ensure compliance with policies and guidelines.

Stakeholder Management :

Strong written and verbal communication skills with a proven track record in stakeholder management.

Capable of managing expectations, addressing concerns, and effectively communicating with System Managers and End Users.

Preferred Background :

Prior experience in defence organizations or government ministries requiring security clearance is highly desirable.

Nationality :

Only Singapore Citizens (Cat 1) are eligible for this role due to security clearance requirements.

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Operation Manager • Singapore