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Reservation Coordinator
AccorHotelSingapore, Singapore15 days ago
Job descriptionMinimum of 1 year of relevant experience in the reservations sales Strong working knowledge of CRS, PMS, RESAWeb or distribution systems Detail-Orientated External and internal environment understanding Ability to work effectively and contribute in a team Great communication, presentation and influencing skills Customer / Commercial focus Multicultural awareness and able to work with people from diverse cultures Flexible and able to embrace and respond to change effectively Self-motivated and energetic Birthday Leave Discounted Room Rates across ACCOR Properties Duty Meals
Job Description
- Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.
- Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.
- Maintain accuracy of arrivals including billing, VIP status and other guest preferences.
- Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.
- Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational and call centre teams.
- Manage rooming lists, corporate bookings, and crew blocks as required.
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Coordinator • Singapore, Singapore