Customer Service : Greet and assist customers with a friendly attitude, attending to customers' queries and concerns.
Customer Engagement & Satisfaction : Engage in meaningful conversations with customers on concept, products and tea knowledge. Ensure every customer leaves satisfied with their experience.
Beverage Preparation : Prepare, plate and serve food and drinks, following recipes and quality standards.
Opening & closing of outlets
Inventory : receiving and checking of inventory and perishables.
Cleanliness & Organization : Maintain a clean and organized work station, including prepping ingredients, sanitizing surfaces, and keeping the cafe area tidy.
Team Collaboration : Work closely with other crew members to ensure smooth operations and a positive work environment.
Reports to : Outlet Manager
Requirement :
Experience and interest in F&B
Passion for tea, including acquiring and sharing of tea knowledge
Able to work weekends & public holidays
Skills & Abilities :
Well-groomed with good communication and interpersonal skills
Fluent in English
Proactive and reliable, able to adapt and learn quickly
Ability to withstand stress and work well under pressure
Other job details :
5 day work week, no split shifts
Medical claim system
14 days of annual leave (upon completion of probation period, prorated)
Individual welfare fund (upon completion of probation period, prorated)