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Aftersales Manager (BYD&Denza)

Aftersales Manager (BYD&Denza)

HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD.Singapore
21 days ago
Job description

Job Title : After Sales Manager (BYD&Denza)

Location : Ubi

Key Responsibilities :

  • Manage and lead the after-sales service team, including service advisors, technicians, and support staff.
  • Develop and implement strategies to enhance workshop productivity, drive parts sales, and improve service profitability.
  • Monitor service operations to ensure efficient workflow and adherence to service standards.
  • Analyze service department performance metrics and take corrective actions as needed.
  • Coordinate with other departments to resolve complex customer issues and ensure seamless service delivery.
  • Develop and manage the after-sales budget, ensuring cost efficiency and profitability.
  • Implement training programs to enhance technical skills and service knowledge among staff.
  • Stay updated with industry trends and technological advancements to drive innovation in service operations.
  • Maintain relationships with key stakeholders, including automotive suppliers and regulatory bodies.
  • Ensure adherence to brand standards, workplace safety protocols, and local regulatory requirements.
  • Deliver a consistent and premium customer experience across all aftersales touchpoints.
  • Address customer concerns promptly and professionally to maintain the dealership's reputation.
  • Design and execute customer loyalty and retention programs to foster long-term relationships.
  • Conduct regular training sessions, performance reviews, and career development planning.
  • Cultivate a collaborative team culture and embed a strong service excellence mindset.
  • Prepare, manage, and monitor departmental budgets and forecasts effectively.
  • Track and analyze key aftersales KPIs, including labor and parts sales, gross margins, productivity, and customer satisfaction.
  • Manage warranty claims and processes in compliance with manufacturer guidelines and internal policies.
  • Ensure full compliance with Singapore's automotive regulations, LTA requirements, and health and safety standards.
  • Perform any additional duties as assigned by management.

Qualifications :

  • Bachelor's degree in Business Administration, Automotive Technology, or a related field (preferred).
  • Proven experience in automotive after-sales management, with at least 5 years in a managerial role.
  • Strong leadership and interpersonal skills, with the ability to motivate and develop a high-performing team.
  • Excellent problem-solving abilities and decision-making skills.
  • Sound knowledge of automotive service processes, including diagnostics and repair procedures.
  • Familiarity with automotive industry regulations and compliance standards.
  • Proficiency in MS Office and automotive management software.
  • Benefits :

  • Competitive salary commensurate with experience.
  • Health insurance.
  • Opportunities for career growth and professional development in a dynamic industry.
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