Aftersales Manager (BYD&Denza)

Job Title : After Sales Manager (BYD&Denza)

Location : Ubi

Key Responsibilities :

• Manage and lead the after-sales service team, including service advisors, technicians, and support staff.
• Develop and implement strategies to enhance workshop productivity, drive parts sales, and improve service profitability.
• Monitor service operations to ensure efficient workflow and adherence to service standards.
• Analyze service department performance metrics and take corrective actions as needed.
• Coordinate with other departments to resolve complex customer issues and ensure seamless service delivery.
• Develop and manage the after-sales budget, ensuring cost efficiency and profitability.
• Implement training programs to enhance technical skills and service knowledge among staff.
• Stay updated with industry trends and technological advancements to drive innovation in service operations.
• Maintain relationships with key stakeholders, including automotive suppliers and regulatory bodies.
• Ensure adherence to brand standards, workplace safety protocols, and local regulatory requirements.
• Deliver a consistent and premium customer experience across all aftersales touchpoints.
• Address customer concerns promptly and professionally to maintain the dealership's reputation.
• Design and execute customer loyalty and retention programs to foster long-term relationships.
• Conduct regular training sessions, performance reviews, and career development planning.
• Cultivate a collaborative team culture and embed a strong service excellence mindset.
• Prepare, manage, and monitor departmental budgets and forecasts effectively.
• Track and analyze key aftersales KPIs, including labor and parts sales, gross margins, productivity, and customer satisfaction.
• Manage warranty claims and processes in compliance with manufacturer guidelines and internal policies.
• Ensure full compliance with Singapore's automotive regulations, LTA requirements, and health and safety standards.
• Perform any additional duties as assigned by management.

Qualifications :

Benefits :