Accounts Receivable Manager

Roles & Responsibilities

Situated in the heart of Singapore's Central Business District, Rakuten Asia Pte. Ltd. is Rakuten's Asia Regional headquarters. Established in August 2012 as part of Rakuten's global expansion strategy, Rakuten Asia comprises various businesses that provide essential value-added services to Rakuten's global ecosystem. Through advertisement product development, product strategy, and data management, among others, Rakuten Asia is strengthening Rakuten Group's core competencies to take the lead in an increasingly digitalized world.

Rakuten Group, Inc. is a global leader in internet services that empower individuals, communities, businesses, and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content, and communications to approximately 1.7 billion members around the world. The Rakuten Group has nearly 32,000 employees and operations in 30 countries and regions. For more information visit https : / / global.rakuten.com / corp /

The Accounts Receivable Manager is responsible for managing and processing incoming payments from travel partners, agencies, and customers. This role ensures timely collection, accurate reconciliation, and maintenance of AR records, supporting the financial health of Rakuten Travel Xchange in Singapore and the Global and APAC region.

Key Responsibilities :

• Process and record incoming payments from B2B clients (travel agencies, hotels etc) via various payment methods (bank transfer, credit card, online payment platforms).
• Generate and distribute invoices to partners and customers in accordance with contractual terms.
• Monitor accounts for overdue balances and proactively follow up with partners to ensure timely collections.
• Reconcile AR sub-ledger to the general ledger and resolve discrepancies.
• Investigate and resolve payment issues, chargebacks, and disputes in coordination with customer support and business teams.
• Prepare AR aging reports and assist with cash flow forecasting.
• Support month-end and year-end closing activities, including revenue recognition and reporting.
• Maintain accurate AR documentation and support internal / external audits.
• Ensure compliance with company policies and industry regulations.
• Liaise with internal and external stakeholders across the region as required.
• Manage and lead the offshore team.

Qualifications :

Rakuten is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief or age.

Tell employers what skills you have

Customer Service Skills

Service Orientation

Microsoft Excel

Oracle

Customer Support

Data Management

Credit Management

Accounts Receivable

General Ledger

Accounting

Audits

Cash Flow

Customer Orientation

Revenue Recognition