IT Desktop Support Officer / Executive

Roles & Responsibilities

• Ensure all systems within the Company are operating to required standards
• Monitoring network usage to ensure user and system integrity have timely backups and preventive maintenance
• Maintaining all request form to ensure problems and changes are recorded
• Assist in coordinating our system vendors' in regard to upgrades, maintenance and support issues
• Assist in financial administrative task including updating the monthly expense alongside with raining purchase request
• Ensure potential interruptions to Company business are avoided or minimized
• Assist in the evaluation and recommendation of IT related systems and equipment for the Company to ensure smooth operations
• When carrying out maintenance, ensure as much as possible that down time occurs outside peak periods, minimizing impact on operations
• Ensure all PC’s have virus protection software loaded and operational and manage virus software updates
• Assist in logging and tracking all software licenses to ensure legal compliance
• Assist in coordinating relative system vendors to ensure the appropriate operation interfaces
• Attend to regular and scheduled system maintenance
• Ensure security of data by allocation of password and ensure timely back-ups are performed, verified and stored
• Assist with daily cybersecurity administrative tasks such as vulnerability remediation, investigating, remediating, and responding to SOC notifications, and managing email security.
• Maintain helpdesk tickets, communicate with users in a timely manner, and handle administrative tasks for user creation.
• In addition to the abovementioned duties and job functions, any other assignment given occasionally or on a daily basis by the immediate supervisor or the Management.

Requirement :

Tell employers what skills you have

Preventive Maintenance

Troubleshooting

Microsoft Office

Remediation

Hardware

Outsourcing

Laptops

IT Operations

Tuning

Logging

Operating Systems

Windows

Legal Compliance