Change management

Responsibilities

Facilitate & drive employee-centric change management

Reporting into the Program Manager, be the overall responsible for change management

activities for the Program

Help drive adoption of the system capabilities, embed new ways of working and keep a pulse

on the user community feedback

Create change plans, develop the processes, coordinate, and drive the execution, including

trainings, surveys, design reviews, pilots, UX tests and clinics

Uncover opportunities for improving workforce productivity and efficiency based on user

feedback

Good executive presentation skills, cross-team collaboration and excellent communications

skills are essential

Provide recommendations for addressing roadblocks to implementing change management

initiatives

Engage and manage relationships with stakeholders

Establish effective working relationships and clear lines of communication with internal

stakeholders - senior leadership, managers, and employees bank-wide

Partner with program team and stakeholders for analysing potential change management

opportunities

Provide subject matter expertise in the development of long-term plans involving change

strategy

Requirements

Bachelor’s degree with at least 5 years' experience in change management, human-centred

design and culture transformation.

Previous experience working in a technology company preferred.

Creative problem-solving and business acumen

People-oriented with effective stakeholder management, strong facilitation, and

communication skills.

Entrepreneurial & able to work independently and get things done with minimal supervision.

Knowledge in two or more of the following skills competencies

o Change Management (mandatory)

o Design Thinking / Human-centred Design

o Facilitation & Coaching

o Project Management

o User Experience / User Interface Design

o Data and Information Visualisation