ABOUT YOU AND THE ROLE
We have an ambitious vision for the Global Travel Retail business in Suntory Global Spirits, and to achieve these ambitious goals, we are looking for a Senior Manager, Retail Excellence, GTR to develop and lead strategic initiatives associated with Retail Excellence to drive a global consistency in the execution of commercial objectives and priorities, and a luxury / premium experience for shoppers across key airports globally.
Are you an energetic and engaging Retail Excellence / Commercial Leader, with a passion for the alcohol industry and a demonstrated background in successfully managing complex global retail environments? Then this role might be what you are looking for.
WHAT WE EXPECT FROM YOU
- Develop, cascade and execute the GTR Retail Excellence strategy, leading and directing the business plan for the defined strategic locations
- Develop and implement global standards for in-store airport execution and oversee highest standards of our retail boutiques and permanent visibilities.
- Develop & execute the tracking mechanism which will help in delivering the GTR ambition
- Co-Deliver the agreed commercial P&L by taking ownership of the strategic location P&L, depletion plan and Market Share ambitions.
- Work with the global team to deliver the KPIs centered around Execution Excellence translating to the eventual P&L Delivery
- Establish the best practice and playbook for partnering with Key Airport Management and Travel Retail customers, identifying and expanding commercial opportunities basis on-ground trends vs. competition.
- Collaborate with various functions (such as Marketing and Commercial) to enhance engagement and develop cross-functional ways of working which result in excellent execution and a luxury experience across key airports.
- Lead the Retail Excellence capability need analysis, develop a learning & development program in team and wider GTR & implementation across business.
EXPERIENCE, SKILLS & COMPETENCIES :
Over 10 years of commercial experience with a strong retail experience gained in account management, merchandising, retail, or category roles. FMCG-related experience preferred.Degree level education.Strong commercial acumen and solid understanding of the global landscape of customers / airport retailers - A solid combination of commercial leadership shopper / trade marketing knowledge.Ability to create execution strategies including Merchandising / Negotiations / Data Analytics / Promotional effectiveness and competition analysisAbility to effectively navigate, influence, inspire and thrive in a multicultural and diverse matrix structure internally as well as culture dexterity externallySound business agility - demonstrate the flexibility and adaptability in a wide range of situations and the ability to embrace and drive change.Excellent communication skills - effective tailored communication across a variety of audiences, in both written & oral English.Enterprise thought leadership and perspective on the most critical growth drivers of the business over the long-termExperience working with a variety of stakeholders including the senior management and executive levelCommunication and Presentation / Facilitation Skills (verbal & written) : Effectively tansfers thoughts and expresses ideas orally or verbally in individual or group situations.KEY RELATIONSHIPS :
Internal (Suntory Global Spirits) :o Account Team
o Retail Excellence Managers
o Commercial Excellence
o Shopper Marketing
o Finance
o IT
External :o Customers
o Key marketing and promotional agencies