Cleaning Operations Manager (Commercial and Environmental)
Job Summary :
The Operations Manager (Commercial and Environmental) is responsible for providing the overall direction of the organisation within the guidelines set up by the board of directors or a similar governing body. As a systems thinker, he or she will strategize and directs operational activities and translate organisational goals into achievable steps, anticipates and stays ahead of trends and takes advantage of opportunities. He or She will also mentor the management team as part of succession planning and represents the organisation in meetings with clients, investors and business partners.
He or She is expected to be at our project sites and build relationships with our clients and work closely with the Commercial and Environmental - Operations Executive as part of his role.
This requires him or her to be organised, strategic, adaptable, highly driven and capable of interacting with key stakeholders.
Job Responsibilities :
1. Lead teams
- Develop strategy plans to promote organisation core values
- Manage the professionalism of the staff
- Mentor and lead management staff
- Lead organisational succession planning, capability development and employee engagement
2. Drive business operations
Drive the overall growth of business and operationsDrive opportunities to improve market visibility and presence of the organisationLead budget planning for the organisationRepresent and promote the organisationDirect the development and review of operation policies and procedures3. Manage client relationships
Collaborate with clients to achieve business goalsDirect the development and review of strategic plans to improve relationships with clients4. Manage Incidents
Oversee the conduct and review of contingency plansEndorse emergency and crisis management response plans, processes and proceduresProvide direction on analysed trends of reported incidents5. Manage cleaning services
Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)Ensure cleaning teams adhere to safety measures to during cleaning operationAssist in budget planning for cleaning operationsReview daily cleaning job reports for submission to managementPreparing periodic schedules and all other documentations and ensure all periodic schedules has been enforced and followed up accordingly.Covering of manpower if needed (requires you to do hands-on cleaning)Recruiting of manpower for projectsResolving all matters / incidents on site6. Manage inventory, equipment and maintenance schedule
Stocktake and allocating of equipment and / or technologies and supplies to project sitesIdentify and recommend suitable equipment and / or technologies to improve cleaning operationsImplement maintenance schedules for tools and equipment7. Manage cleaning teams
Facilitating in planning of work schedules, deployment of manpower, effective work processes and capability development of staff8. Manage incidents
Guide teams to respond to major incidents / emergencies and reporting it to the management9. Any other tasks as assigned by the reporting officer.
Job Requirements :
At least 7 year(s) of working experience in the related field is required for this position.Preferably Managers specializing in Commercial and Environmental or Facilities Management