Technical Support Engineer

Key Responsibilities

• Resolve complex technical issues by diagnosing system errors, integration failures, and advanced configuration problems.
• Monitor production systems using dashboards and alerting tools to ensure consistent system health and performance.
• Manage and respond to incidents efficiently, ensuring minimal disruption to operations and adherence to SLA timelines.
• Conduct root cause analysis (RCA) for recurring or critical issues and produce detailed reports with preventive measures.
• Apply patches and bug fixes to ensure application stability, security, and optimal performance.
• Support system integrations by managing APIs, middleware, and database connectivity for seamless operations.
• Perform quality assurance testing on updates and new releases to verify system stability before deployment.
• Carry out monthly preventive maintenance including log review, system health checks, and servicing reports for each site.
• Assist in deployments and releases by validating builds in staging, coordinating rollout, and ensuring minimal disruption.
• Maintain documentation of incident handling, system configurations, fixes, and procedures for knowledge sharing.
• Collaborate with cross-functional teams (development, QA, DevOps) to resolve issues and implement continuous improvements.

Requirements

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!