Room Attendant

Job Description

• Clean and correctly supply 16 rooms or its equivalent in an 8 hour shift
• Enter every room assigned and adhering to the 20 steps cleaning method when servicing / cleaning guest rooms
• Ensure guest rooms are completed in accordance to LQA Standards
• Report any damages or loss of linen, furniture, fixture and equipment to the supervisor / housekeeping coordinator.
• Immediately report all maintenance deficiencies to the team leader / housekeeping coordinator.
• Immediately report all maintenance deficiencies to the team leader / housekeeping coordinator.
• Update guest room status according to procedure.
• Carry out instructions from the Team Leaders / Assistant Managers on the preparation of VIP and LCAH rooms and amenities
• Hand in all property left by the guest from checkout room to Housekeeping Office
• Ensure that no guest property including cash is removed whilst cleaning
• Report immediately to Team Leader and Assistant Manager if a guest item should be accidentally damaged or broken
• Report all accidents, major or minor to the Team Leader immediately when the accident occurs and Team Leader must be present at scene to examine circumstances
• Remove all In Room Dining trays and trolleys and leave in the service areas without causing obstruction
• Carry out turn down service for guest rooms according to the standards set out during the evening the shift
• Carry out daily duties and interactions using the Heartist® approach
• Ensure that safe working practices are followed including emergency procedures
• Comply with hotel and department policies and procedures at all times.
• Carry out any other duties as and when assigned by the Management of the Hotel and department.

Qualifications

Additional Information