AVP, ITIL Architect, Technology Governance & Control Team - SMBC

Responsibilities

• Service Design : Develop and design IT services and asset management processes to meet business requirements while ensuring robust IAM practices. Consider cost, risk,pliance, and user experience in all designs.
• Service Strategy : Define and implement the overall strategy for optimizing and improving IT service and asset management, ensuring alignment with IAM initiatives and organizational security objectives. Work collaboratively with IAM teams to integrate access control requirements into the service design and strategy
• Service Transition & Change Management : Manage the transition of new or modified processes for IT services and asset management into operational phases, ensuring that changes reflect updated IAM protocols and access controls.
• Service Operation & Control : Oversee IT service and asset management operations, ensuring effective control over processes and procedures, with a particular focus onpliance with regulatory policies and requirements.
• Tool Management : Manage the implementation and maintenance of IT service and asset management tools, including automation solutions that enhance ITSM, ITAM and IAM processes, such as ServiceNow.
• Collaboration and Continuous Improvement : Foster collaboration between ITSM, ITAM, and IAM teams to ensure cohesive service delivery and robust security practices. Continuously assess and improve processes to enhance the integration of IAM with IT service management, promoting a secure and efficient IT environment.

Requirements :

Work location : One@ChangiCity

Job ID 1210082701