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Customer Service Officer

Customer Service Officer

SWIFT FREIGHT SINGAPORE PTE. LTD.Singapore
9 days ago
Job description

Customer Service Officer - Entry-Level

We are hiring friendly and reliable Customer Service Officers!

No prior experience needed - freshers are welcome. If you can type and have a positive attitude, we'd love to hear from you!

Key Responsibilities

  • Answer incoming phone calls and assist customers with their inquiries.
  • Respond to messages or emails in a clear and professional manner.
  • Enter and update information accurately into our systems.
  • Support day-to-day office tasks such as printing, scanning, and filing.
  • Maintain a polite and helpful attitude with customers and team members.
  • Follow simple procedures and escalate issues to supervisors if needed.

Requirements

  • Education : Minimum O-Level / A-Level / equivalent.
  • Typing Skills : Basic typing ability with reasonable speed and accuracy.
  • Language : Able to speak clearly in English . Ability to speak in Tamil or Hindi is a bonus, but not required.
  • Computer Use : Basic knowledge of using a computer (typing, navigating screens, etc.).
  • Attitude : Willing to learn, follow instructions, and work well with others.
  • What We're Looking For

  • Good communication and listening skills.
  • Friendly and respectful with both customers and co-workers.
  • Reliable and punctual.
  • Able to stay calm and polite under pressure.
  • Attention to detail when entering data or handling information.
  • No prior experience is required - full training will be provided!

    This is a great opportunity for school leavers, fresh graduates, or anyone looking to start a career in customer service.

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    Customer Service Officer • Singapore