Talent.com
This job offer is not available in your country.
Head of Operations

Head of Operations

Secura Group LimitedSingapore, Pedra Branca, Singapore
23 days ago
Job description

Duties & Responsibilities

Your detailed job scope, duties and responsibilities are as follow :

  • Team Management

Build up a strong team of effective operational management crew able to manage clients confidently.

  • Focus on hiring individuals with strong leadership and communication skills.
  • Support the in-house taskforce to implement continuous training programs to enhance skills and knowledge.
  • Foster a collaborative and supportive team environment.
  • Conduct regular performance reviews and provide constructive feedback.
  • Leadership & Training

    • Lead, mentor and train up the team of Operations Executives, Managers and Area Managers in the planning and execution of daily, weekly and monthly deployment.

  • Develop a comprehensive orientation program for new joiners.
  • Induction & Guidance

    • Check and ensure all new Operations Managers / Executives are properly inducted into the job, site familiarity and specific client requirements (if any).

    Review and provide guidance to the Operations team in the planning, execution & delivery of security measures on site and off site.

  • Collaboration among Business Development and HR team are required.
  • Regularly assess risks and update security measures accordingly.
  • Operations Oversight

    • Oversee the overall operations relating to the management and deployment of security personnel.

  • Ensure efficient deployment of security personnel based on client needs.
  • Use technology to monitor and manage operations in real-time.
  • Regularly review real-time and historical data to forecast manpower needs, adjust deployment strategies for off-peak, on-peak, and ad-hoc periods, and communicate changes effectively to the team.
  • Responsible for the overall management of the effective & efficient deployment of resources such as Quick Response Team (QRT), Mobile Response Officer and Relief Officers.
  • Conduct regular site spot checks ensuring all SOPs procedures are adhered to.
  • Check and ensure all officers on the ground are always alert, knowledgeable and proficient in the execution of their day-to-day assignment.
  • Policy Development

    • Develop and implement a set of operational policies and procedures, ensuring full compliance with industry regulations, standards and practices.

    Plan, review and manage operational budgets and resources with close supervision on the eventual P&L delivery.

    Plan, review and execute an effective training plan across all levels of security personnel and build a robust and reputable force within Soverus.

    Ability to identify usage of systems in place to aid and enhance security solution in the respective premise.

  • Client Relations

    • Build and maintain excellent relationships with clients through regular visits, understanding and fulfilling clients’ requirements.

  • Schedule regular visits to understand and meet client needs.
  • Actively seek and act on client feedback to improve services.
  • HR Collaboration

    • Work closely with HR with the aim of improving processes and efficiency in recruitment and officers’ welfare.

    Develop useful, relevant data and / or report trends for Senior Management’s review during the Monthly meeting.

  • Performance Metrics

    • Ensuring the LDs for all sites are within the target set by the Managing Director annually.

    Pre-requisites :

  • Minimum Tertiary in Security management or its equivalent.
  • Familiar with HRIS / Manpower deployment system. Eg InfoTECH, IREP, QUICKHR.
  • Effective communication skills.
  • Strong people management & leadership qualities.
  • Strong compliance mindset and planning skills.
  • Strong interpersonal skills.
  • Experience in PLRD Security Agency Competency Assessment.
  • Minimum 15 years’ relevant experience in the security industry with minimum 5 years as Head of Operations in Outsourced Security Agency (preferably overseeing 500 headcounts or more).
  • Certified BizSafe Level 2 is essential.

    • J-18808-Ljbffr

    Create a job alert for this search

    Head Of • Singapore, Pedra Branca, Singapore