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ServiceNow business process consultant

ServiceNow business process consultant

ITCAN PTE. LIMITEDD01 Cecil, Marina, People’s Park, Raffles Place, SG
15 days ago
Job description

Roles & Responsibilities

Required Skills and Qualifications :

  • Bachelor's degree in Information Technology, Business Administration, or related field.
  • 5+ years of experience as a Business Analyst or Process Consultant on the ServiceNow platform.
  • Strong understanding of ServiceNow modules (at least ITSM; others are a plus).
  • Excellent communication, facilitation, and stakeholder management skills.
  • Hands-on experience with business process mapping, requirement gathering, and functional design.
  • Knowledge of ITIL frameworks and other process improvement methodologies.
  • Experience working in Agile or hybrid project environments.
  • ServiceNow certifications (e.g., CSA, ITSM, Business Process Consultant) are highly desirable.

Key Responsibilities :

  • Engage with business stakeholders to understand their needs and translate them into effective ServiceNow solutions.
  • Analyze existing business processes and identify areas of improvement using ServiceNow modules (ITSM, ITOM, HRSD, CSM, GRC, etc.).
  • Conduct workshops, interviews, and assessments to document business requirements.
  • Design and document optimized workflows, data models, and user stories aligned with ServiceNow capabilities.
  • Collaborate with technical architects and developers to ensure solution alignment and quality.
  • Define KPIs and success criteria for process improvements and platform adoption.
  • Support UAT, training, and change management efforts to drive successful implementation.
  • Stay current on ServiceNow product updates, best practices, and industry trends.
  • Provide post-implementation support and ongoing process improvement recommendations.
  • Tell employers what skills you have

    Management Skills

    Change Management

    Process Improvement

    ITSM

    Continuous Process Improvement

    User Stories

    Functional Design

    Administration

    Information Technology

    ITIL

    Business Process

    Business Analyst

    ServiceNow

    Stakeholder Management

    Facilitation

    Business Requirements

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    Consultant • D01 Cecil, Marina, People’s Park, Raffles Place, SG