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SERVICE CREW
GUILIN GARDEN RESTAURANT PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG30+ days ago
Job descriptionDelivering food and beverages promptly to customers’ tables. Ensuring orders are accurate and presented according to the establishment’s standards. Handling special requests or dietary restrictions with care and attention. Setting up tables with proper cutlery, glassware, and napkins before service. Clearing and cleaning tables promptly after customers leave. Ensuring the dining area is clean, organized, and inviting at all times. Presenting the bill to customers and processing payments accurately. Handling cash, credit card, and other forms of payment efficiently. Returning change and providing receipts with a professional demeanor. Working closely with kitchen staff to ensure orders are prepared and delivered correctly. Assisting other servers or team members during busy periods. Communicating with the host / hostess, bartender, or management to ensure smooth operations. Addressing customer complaints or concerns politely and effectively. Reporting unresolved issues or significant concerns to the supervisor or manager. Taking note of customer preferences to enhance future visits. Being familiar with the menu, including ingredients, preparation methods, and potential allergens. Informing customers of daily specials, promotions, or new menu items. Upselling food and beverages, such as suggesting desserts or pairing drinks with meals. Following food safety regulations when handling food and drinks. Ensuring proper hygiene by washing hands regularly and wearing a clean uniform. Reporting any safety hazards or broken equipment to the manager. Managing multiple tables simultaneously while ensuring timely service. Prioritizing tasks based on customer needs and service flow. Staying organized during peak hours to avoid delays. Assisting with opening or closing duties, such as setting up or cleaning the dining area. Replenishing supplies such as cutlery, napkins, or condiments. Participating in staff meetings or training sessions to improve skills and performance.
Roles & Responsibilities
Job description (Service Crew)
Roles & Responsibilities
1. Customer Service
- Greeting guests warmly upon arrival and escorting them to their tables.
- Presenting menus, explaining specials, and answering questions about the menu items.
- Taking accurate food and drink orders and relaying them to the kitchen or bar staff.
2. Order Handling
3. Maintaining the Dining Area
4. Payment Processing
5. Collaboration with Team Members
6. Handling Customer Feedback
7. Knowledge of Menu and Promotions
8. Adhering to Safety and Hygiene Standards
9. Multitasking and Time Management
10. Additional Responsibilities
Collaborate with e2i
Tell employers what skills you have
Upselling
Ingredients
Food Safety
Restaurants
Cooking
Inventory
Sanitation
Attentive
Restaurant Management
Time Management
Cashiering
Customer Satisfaction
Team Player
Customer Service
Service Excellence
Hospitality
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Service Crew • D01 Cecil, Marina, People’s Park, Raffles Place, SG