Senior Manager, IT Operations

Job Purpose

At Rainbow Centre , we work towards a world where persons with disabilities are empowered and thriving in inclusive communities. As part of our Technology and Administration Operations (TAO) division, we leverage IT systems and processes to deliver efficient, reliable, and secure services across the organisation.

We are looking for a Senior Manager, IT Operations to lead our IT function and drive the digital transformation agenda. You will oversee infrastructure, systems administration, user support, IT governance, and information security, ensuring that technology enhances organisational effectiveness and service delivery.

Key Tasks and Responsibilities

• Lead the development and implementation of IT strategies, systems, and infrastructure
• Oversee day-to-day IT operations, including networks, AV systems, cloud services, and user support
• Ensure smooth administration of Google Workspace, Microsoft365, Apple Business / School Manager
• Develop IT SOPs, policies, SLAs, and ensure compliance with audit and cybersecurity requirements
• Drive project coordination, stakeholder engagement, and vendor management
• Manage IT budgets, forecasting, and procurement processes
• Mentor and supervise the IT team, fostering a culture of service excellence
• Promote adoption of new technologies and continuous improvement across the organisation

Job Holder Requirements