Key Shop Manager

Drives store profitability by meeting or exceeding sales targets through a clear understanding of the consumer / shopper; supports the District Manager in delivery of the P&L by controlling operational expenses; manages the execution of effective and efficient store processes, with the end goal of providing a leading shopping experience.

Key competencies around Consumer Interaction, Store Processes, Retail Excellence, and Employee Engagement.

Key Responsibilities :

Takes ownership of the overall store performance and allocates / organizes resources and processes to drive profitability in a variety of situations and market conditions

Understands the impact of Retail KPIs and creates action plans around these to directly affect commercial outcomes

Has a working knowledge of the store Profit and Loss statement and can make decisions to support the growth of Operating Profit

Leads conversations with Back Office team around Category layout and the Shopping journey through an analysis of Sales vs Space

Actively stays on top of Consumer Insights and proactively provides the feedback to the Office team to remain close to the consumer

Leads the team’s adherence to and implementation of the House of Retail (standards and procedures)

Key owner of the Back of House maintenance and control

Monitors customer satisfaction and feedback to drive continuous improvement in service standards

Optimize inventory management and enhance security in line with company guideline.

Leads all People Discipline matters to ensure compliance to company policy

Leads all People Development matters, specifically Performance Reviews, Talent Development, and

Recruitment / Hiring / On-boarding

Continuously sets a culture in pursuit of elevated retail standards through sales floor modelling

Inspires the team through being a role model for the Company Values through daily ambassadorship

Requirement :

GCE ‘N’ / ‘O’ / ‘A’ levels with a pass in English or equivalent

Sales driven and results oriented

Strong passion for customer service

Relevant experience in the retail industry

Good interpersonal and communication skills

Energetic and motivated with a positive mindset

Able to lead and motivate the team

Good knowledge of MS office tools

Able to work on rotating shift, weekends and public holidays

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