Customer Service Officer

Job Descriptions :

• Contributes to the professional growth and development of the Customer Service function.
• Attends to customers' enquiries in a professional manner.
• Ensure customer satisfaction by extending responsive and meticulous support.
• Provides immediate response to client's technical / service related queries and problems.
• Addresses and resolves customers' complaints / dissactisfactions by initiating a thorough investigation of a complaint, evaluates findings, and responds to supervisor / management / customers soonest possible.
• Meticulous processing of specimens received from the Courier team and customers
• Enters patients demographic and orders laboratory tests completely and accurately into Laboratory Information System.
• Understands clinical and tests terminologies and test profile / codes.
• Communicates problems in specimens and request forms received to the Laboratory Manager.
• Adheres to procedures in sample centrifugation, storage, retrieval and disposal.
• Communicates with clients, co-workers, and management.
• Possesses good time-management skills.
• May be rotated to other lab locations or shifts as necessary.
• Performs other duties as assigned.
• Ensures the discharge of duties and responsibilities with diligence.
• Observes PDPA (Personal Data Protection Act) guidelines and chain of custody of specimens. Ensure the accurate sorting, data entry, preparation, collation and sorting of specimens that contain patients personal data.
• Ensure the proper storage and disposal of specimens as per company's policy.

Job Specifications :