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Assistant Manager (Retail Banking - Products &Training)

Assistant Manager (Retail Banking - Products &Training)

STATE BANK OF INDIASingapore
25 days ago
Job description

RESPONSIBILITIES

Products & Training

  • Responsible in assisting AVP Product & Training in product development, launches, marketing communications, distribution, processes and systems set up
  • Keep track on product life cycles and ensure that reviews and extension are completed on a timely basis
  • Assist AVP Product Manager to complete market research for New Products implementation and / or Existing Products viability review
  • Annual Review on bank product library, IBG Asset and Liabilities Review, Panel of lawyers and Mortgage Brokers to be conducted and submitted for approval
  • Handle the Bancassurance and Unit Trust Submission to product partners within time line and validate documentation to be within the banks' guidelines of Sales and Advisory.
  • Responsible and follow up on customer's product enquiries received via the bank's communication channels
  • Set and review service standards delivery by other support units to ensure high and efficient delivery of the service standards
  • Work collaboratively with others, particularly the distribution channels, to achieve shared business goals and contribute towards building a collegial teamwork
  • Co-ordinate RM training and skill enhancement requirements with the respective department or product partners to meet the annual CPD requirements
  • Undertake other responsibilities or additional tasks as required from time to time to raise the standard of how we conduct retail business
  • Recording Minutes of Sales Meetings
  • Supporting, contributing, promoting and driving technology initiatives like Internet applications, mobile applications, etc towards promoting customer convenience and service excellence
  • Any other role assigned by AVP Products / Head Retail

Bulk Remittance Processing

  • End to End Management of the Bulk Remittance Transactions from the corporate arrangements in place
  • A clear understanding of the process from receiving the required documents from the corporate, to preparation of the file after validating the values with the pdf attachments
  • Sending the Transaction receipts to the corporate in the agreed format once RPC team has successfully processed the transactions

    • Administrative

  • Monthly consolidation of reports required for RM Commission
  • Perform data analysis for generating reports on periodic basis. Provide strong reporting and analytical information
  • Be a focal point between branches and corporate office for approval, data and information request
  • Handle Pricing and Product related approvals, deviations and issues arising from the product processes, involving coordination with credit, loan operations compliance, branches and other stakeholders
  • Responsible to maintain product or product related registers / files to ensure proper safekeeping of information and documentation
  • Scrutinize to ensure up-to-date information that is available on intranet and internet
  • Compile Competitive Analysis of Deposit & Loan Interest Rates (weekly)
  • Compilation of all the reports pertaining to retail banking / any other work allocated by Head Retail
  • Maintain a record of all the Retail Policy renewal dates (maintained in Intranet)
  • Preparing and Submitting Retail Review report to IBG
  • Maintaining and sharing of data for reporting purposes

    • Code of Conduct and Code of Ethics

  • The employee should ensure adherence to the Code of conduct and the Code of ethics stipulated by the Bank

    • REQUIREMENTS

  • Diploma or Bachelor's Degree in Business, Finance, Banking, or related fields.
  • 1 to 3 years in roles related to Financial advisory product management, training, or sales support within the financial services industry (MUST)
  • Strong understanding of financial compliance and regulatory requirements in Singapore
  • Working knowledge of Microsoft Office applications (e.g. Word, Excel, PowerPoint, etc)
  • Self-motivated, goal orientated and able to work in a fast-paced environment
  • Capable of managing multiple tasks and meeting deadlines in a dynamic environment.
  • Meticulous, methodical and detail oriented
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    Retail Assistant • Singapore