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L1 System Engineer (AMK)

L1 System Engineer (AMK)

COMBUILDER PTE LTDSingapore
13 days ago
Job description

Job Responsibilities :

  • To provide 24 x 7 support for Data Center running on 12 hours shift
  • Assisting the Customer in the verification, isolation and / or provision of a temporary work around for the incident / problem logged.
  • Resolving the incident / problem onsite.
  • Escalating unsolvable problems and service requests to the System and / or Software Engineer and reporting the escalation to the Project Manager.
  • Generating the relevant administrative records and reports.
  • Introducing and integrating new technologies into existing environments.
  • Applying operating system updates, patches, and configuration changes.
  • Adding, removing, or updating user account information, resetting passwords, etc.
  • Answering technical queries
  • Maintaining the configuration of the system.
  • To implement Service Request and Change Request
  • Contacting OEM / Vendor for technical support
  • Able to work shift including weekends and public holidays.

Requirements :

  • Minimum Degree / Diploma in Computer Science / Electronics / IT or equivalent
  • 12 hrs shift working
  • Preferably with Microsoft Certification and / or ITIL certification
  • ITIL certification will be an advantage
  • Good Knowledge of following products will be advantageous :
  • Linux
  • Unix
  • Active Directory / DNS
  • Microsoft Azure Stack
  • Microsoft Windows 2016-2022
  • Commvault Backup and Recovery
  • Symantec Endpoint Protection
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    System Engineer • Singapore