Patient Relations Manager (Team Lead)

Lead a dynamic team dedicated to fostering a culture of service excellence through collaboration, innovation, and continuous learning. Your work will directly impact the well-being of our patients, staff, and volunteers, strengthening the Hospital's mission of compassionate, person-centred care.

Key Responsibilities :

• Patient Experience Strategy :

Design and implement strategies to elevate patient experience across all care settings-including inpatient, outpatient, and community-by actively engaging staff and volunteers.

Develop and oversee volunteer programs that integrate with clinical care teams to enhance patient support and overall service quality.

Analyse patient feedback from surveys, compliments, and complaints to identify trends and work with hospital leadership on service enhancements.

Partner with internal teams and external stakeholders to increase volunteer participation through the creation of meaningful and impactful volunteer roles.

Address and resolve patient, caregiver, and volunteer feedback promptly through empathetic communication, thorough investigation, and effective service recovery.

Drive process improvements that enhance operational efficiency and support an integrated, patient-centred care journey.

Develop structured recognition programs to acknowledge and celebrate the contributions of staff and volunteers, fostering engagement and long-term commitment.

Manage IT systems and databases to ensure effective tracking of service quality and volunteer impact. Provide timely and accurate reports to oversight committees on feedback and performance metrics.

Requirements :

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on "apply now" or send your updated resume to jayden.kua@peopleprofilers.com

Jayden Kua Jing Yu

Registration Number : R24124814

EA License Number : 02C4944

People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705

http : / / www.peopleprofilers.com