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Customer Service Executive

RGF Professional RecruitmentSingapore

14 days ago

Job description

Company Overview

Customer Service Executive or Supervisor – Airfreight, 5.5 days

We are seeking a proactive and experienced Customer Service Executive and Supervisor to manage airfreight operations and client coordination. This role combines hands-on shipment execution with team support and compliance oversight. The ideal candidate will ensure smooth communication with customers and international partners, maintain documentation accuracy, and contribute to continuous improvement initiatives.

Location : Changi

Job Description

KEY DUTIES AND RESPONSIBILITIES :

Customer Service & Shipment Coordination

Handle inbound calls and respond promptly to customer inquiries
Provide timely updates on freight schedules, delays, and service disruptions
Prepare airfreight quotations and ensure rate approvals before shipment departure
Track shipments in transit and escalate issues as needed
Maintain accurate records in internal systems and ensure documentation closure

Operational Execution

Apply IATA cargo regulations and commodity classifications to ensure compliant handling

Coordinate export shipments with internal teams and overseas agents

Review and verify AWBs, HAWBs, and shipping documents; resolve discrepancies proactively

Schedule flights in collaboration with procurement and ensure timely billing

Manage special cargo arrangements including oversized, sensitive, or time-critical shipments

For Supervisor position :

Team Support & Supervision

Act as first point of contact for escalations and technical guidance

Support team members in shipment execution and performance objectives

Conduct briefings and communicate departmental updates effectively

Mentor junior staff and coordinate skill development with HR

Compliance & Continuous Improvement

Conduct monthly audits to ensure adherence to SOPs and regulatory standards

Investigate service failures and generate corrective / preventive action reports

Resolve billing issues and vendor disputes

Liaise with internal and external auditors on compliance matters

Propose and implement process improvements to enhance service quality

Requirements

BACKGROUND & EXPERIENCE :

GCE ‘O’ Level or Diploma / Degree in Logistics, Supply Chain, or related field

Minimum 2–5 years of hands-on experience in airfreight operations

Knowledge of IATA cargo guidelines

Proficiency in Microsoft Office and internal logistics systems

Strong communication, problem-solving, and leadership skills (for supervisor position)

Willingness to work overtime and adapt to operational demands

Knowledge of Dangerous Goods handling and certification (DGR) is an advantage

Additional Information

All shortlisted candidates will be contacted

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Customer Service Executive • Singapore