District Trainer

Job Description

The District Trainer coordinates the district’s training program and support the training and development needs of the district, acting as an expert resource for district and employee-specific training plans.

The District Trainer also works in close collaboration with the Regional Training team to achieve training and development goals of the region.

KEY RESPONSIBILITIES :

• Supports District Onboarding Program

Works closely with management teams to offer the best onboarding experience to new hires, to include presenting the employee with an onboarding plan on their first day. Ensures that new hires progress through general and role-specific new hire training in a timely manner.

Implements a robust training program for the district that meets employee and district training needs. Coordinates the district’s training schedule, delivers District Trainer-led courses, and ensures timely record keeping of internal and external training. Assists management teams with creating and managing employee-training plans and develops training materials to meet local training needs. Manages district compliance

with training requirements to include annually required training, NEO training, 52 hours training, OPA-required training, and dangerous goods expiration dates. Proficient in all learning functions of the PDC, acting as a PDC expert for the district.

Assists management teams with the mechanics of conducting 1 : 1s and employee performance evaluations in the PDC. Monitors timely completion of employee performance evaluations and 1 : 1s according to Expeditors and local requirements and directs managers to performance reporting in the PDC.

Assists employees and managers with properly setting relevant professional and / or career development goals in the PDC. Actively promotes employee growth in the district, helping to identify training and development opportunities for employees.

This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee as noted in the District Trainer Navigator. Click on this link to view more details.

Exceeds customer expectations by anticipating, understanding, and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions,and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices / employees).

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies / procedures and code of business conduct and with government regulations.

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

Displays a willingness to accomplish not only his / her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and / or customers. Works in harmony with superiors and fellow workers without incident or delay.

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers, and service providers. Answers phone calls and responds to voicemails, emails, and other communication according to Expeditors' standards.

Exhibits and promotes the company’s 10 cultural attributes : Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Qualifications

Qualification

Physical Demands

This section lists physical demands required of this job and may be edited to the specific job role.