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Service Coordinator ( After Sales Service )
Flintex Consulting Pte LtdSingapore20 days ago
Job descriptionKnowledge of after-sales processes and truck portfolios. Proficient in SAP, Visitour, and MS Office tools. Strong time management and multi-tasking abilities. Self-motivated and proactive problem solver. Excellent communication and negotiation skills. Detail-oriented with a focus on accuracy. Skilled at managing challenging customer interactions. Customer-focused with a service-first mindset. High emotional intelligence and empathetic under pressure. Positive and resilient in fast-paced environments. Diploma holder with extensive customer service experience. Fluent in English, both written and spoken.
Job Description
This position plays a pivotal role in ensuring seamless operations and customer satisfaction.
Job Description :
- Be the first point of contact for customers, handling service requests and breakdown calls with professionalism and care.
- Coordinate and dispatch Service Technicians and Engineers promptly to address customer needs.
- Maintain and update service requests in SAP for streamlined tracking and resolution.
- Monitor job progress, provide regular updates, and ensure timely feedback to customers.
- Prepare, send, and follow up on quotations, ensuring accurate documentation for billing.
- Schedule and manage preventive maintenance tasks to keep equipment running smoothly.
- Collaborate with suppliers to arrange and complete service jobs efficiently.
- Build strong customer relationships by delivering outstanding service and support.
Requirement :
Mon to Fri 8.15am – 6pm
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Service Coordinator • Singapore