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Call Centre Officer
WILSON PARKING (SINGAPORE) PTE. LTD.Singapore1 day ago
Job descriptionMust be able to perform shift duties Basic computer knowledge Able to multi-tasks and work in an intense environment No experience are welcome to apply as training will be provided Potential to be promoted to Team Leader position within 6 to 9 months based on excellent performance.
Responsibilities :
- Answering incoming carpark's intercom and general hotline pertaining to customer's inquiry
- Identify and escalate any carpark issue.
- Provide information to customers for any carparks enquiries like pricing, availability etc
- Research, identify and resolve customer complaints by understanding the root of the problem
- Monitoring of carpark entrance / exit condition via CCTV cameras
- Ad hoc duties assigned by superior and managers
Requirements :
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Call Centre Officer • Singapore