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AVP / VP, Regional Digital Onboarding Channels Manager, Institutional Banking Group

DBS Bank LimitedSingapore

15 days ago

Job description

AVP / VP, Regional Digital Onboarding Channels Manager, Institutional Banking Group Digital Onboarding product management

Be part of a team in in building a world-class onboarding journey for corporate and SME customers, supporting both app and web-based onboarding journeys
Collaborate with users and stakeholders across , business,pliance, legal, fraud and risk to gather and sharpen user requirements, translating these requirements to product specifications
Create user stories, acceptance criteria, and process flow diagrams to ensure clearmunication between business, design, and technology teams
Work with UI / UX design teams to drive development of wireframes and prototypes to illustrate new features & journeys or changes to existing journeys
Ensure regional alignment of technological solutions across markets where possible, balancing against market-specific needs
Provide support for updates to senior management and stakeholders
Stay abreast of industry best practices and emerging trends in digital product management
Embrace innovation with a growth mindset, rmend solutions adopting new technologies Generative AI

Onboarding Risk Management

Develop and own the product roadmap and vision for our fraud prevention and detection solution across self-serve digital onboarding channels. This includes identifying customer pain points, analysing trends, and anticipating future threats.

Ensure that all aspects of the onboarding journey meet regulatory requirements, including Know Your Customer (KYC), and Anti-Money Laundering (AML), and fraud prevention measures

Collaborate with cross-functional teams incl financial crime specialists, technology and various analysts to deliver innovative and effective fraud mitigation strategies.

Partner with business stakeholders to understand risk appetites, regulatory requirements, andpliance needs.

Drive continuous improvement by monitoring key performance indicators (KPIs), conducting A / B testing, and analysing data to optimize fraud detection models and workflows.

Collaborate effectively with internal and external stakeholders, including various partners and industry experts.

Contribute to the overall product strategy by assessing fraud prevention efforts with customer acquisition, engagement, and retention goals.

Provide secretariat support toernance and riskmittees, where required.

Requirements

Bachelor's degree in business administration, marketing, finance,puter science, or a related field.

Experience in digital banking, product management, business analysis or a related role, with a focus on designing customer journeys and propositions, preferably for SMEs, is a plus

Good understanding of digital banking platforms, technologies, and / or customer experience best practices

Fair understanding of bank KYC / AML requirements for corporates, is a plus

Ability to balance business needs with risk assessment

Excellent analytical and problem-solving skills, with the ability to leverage data and customer insights to drive informed decision making

Ability to assist in project management, manage multiple initiatives simultaneously and deliver results in a fast-paced environment

Proficiency in business analysis tools such as JIRA, Confluence, or equivalent

Goodmunication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels

Self-motivated, proactive, and adaptable to a fast-paced and dynamic environment

Job ID WD75181

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Regional Manager • Singapore