This job offer is not available in your country.
Customer Service Manager
SINGAPORE PAINCARE HOLDINGS LIMITEDSingapore15 days ago
Job descriptionBachelor's degree in Healthcare Administration, Business, or related field (preferred). Minimum 3-5 years of customer service experience, with at least 2 years in a healthcare setting. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Familiarity with healthcare systems, billing, and insurance processes. Proficiency in CRM and healthcare management software.
CUSTOMER SERVICE MANAGER
Job Summary :
We are seeking a compassionate and experienced Customer Service Manager to lead our patient support team in delivering exceptional service within a healthcare setting. The ideal candidate will have a strong background in customer service, preferably in healthcare, and a passion for improving patient experiences.
Key Responsibilities :
- Lead and manage the customer service team to ensure high-quality patient interactions.
- Develop and implement service protocols aligned with healthcare regulations and patient care standards.
- Handle escalated patient concerns and resolve issues with empathy and efficiency.
- Monitor service metrics and patient satisfaction scores; implement improvements as needed.
- Collaborate with clinical and administrative teams to streamline communication and service delivery.
- Train staff on service excellence, conflict resolution, and healthcare-specific communication.
Qualifications :
Note : Only shortlisted candidates will be notified
Create a job alert for this search
Customer Service Manager • Singapore