Customer Support Specialist - Aerospace

Job Description

Our client, a global provider of end-to-end outsourcing services, is currently seeking a Customer Support Specialist - Aerospace Overhaul & Repair to join their team.

Responsibilities 】

• Upon request, provide a summary view of a Customer's open order book with delivery status look-ahead that includes projected delivery performance to customer request date and reasons for delays (if required).
• Proactively provide status on delayed orders with reasons.
• Require working on-site Supply Chain resources to confirm reasons for delay.
• Required to work through feasibility of customer order expedite requests.
• Monitor open order delivery status and initiate product exchanges, rentals, escalations as needed to meet customer on-time delivery needs.
• Enter order, quote request, PO Review, Z tasking, case management as per standard work and within the defined SLA
• Attend and lead customer calls, prepared with summary of open customer queries and orders, and ready to discuss and resolve open items in real time.
• Drive any internal changes required due to customer actions and process requirements including, but not limited to, standard work and Customer Specific Work Instruction updates
• Clearly articulate a problem statement and help required to a support functions to drive accurate and timely response.
• Drive any internal changes required due to customer actions and process requirements including, but not limited to, standard work and Customer Specific Work Instruction updates

Qualifications

Requirement

Requirements & Preferences 】

Must)

English Level

Other Language

Additional Information

Benefit

What you will receive 】

Working Hour

07 : 30 ~ 16 : 30

Holiday

Job Function