Senior Sales Operations & Enablement Specialist

JOB DESCRIPTION

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

This role is instrumental in enabling the sales organization to effectively promote, sell, and support sophisticated system integration solutions. The Senior Associate Sales Operations focuses on streamlining processes, managing technical data, and supporting the sales team with insights and tools that enhance their ability to sell complex systems, platforms, and services confidently and efficiently.

Key Responsibilities :

• Data Analysis & Market Intelligence : Collect, analyze, and interpret sales data, customer engagement metrics, and industry trends. Identify opportunities for growth in target verticals such as healthcare, finance, manufacturing, or government. Develop dashboards to track pipeline health, solution adoption, and competitive positioning.
• Performance Measurement & Analytics : Define and track KPIs aligned with solutions sales, including system integrations, deployment timelines, and recurring revenue. Prepare compelling reports and insights for leadership to guide strategic decisions.
• Sales Process & Workflow Optimization : Map, evaluate, and improve end-to-end sales processes for system integration projects, ensuring clear handoffs, efficient pipeline management, and scalable workflows. Automate routine tasks where possible to enhance sales velocity.
• Forecasting & Revenue Planning : Support accurate sales forecasting based on historical project data, pilot programs, and pipeline analysis. Collaborate with finance and project teams to align forecasts with resource planning and delivery capabilities.
• System & Tool Management : Oversee the configuration, management, and optimization of CRM systems and other sales platforms, ensuring they are tailored to handle complex deal structures, technical documentation, and multi-stakeholder engagement specific to projects.
• Cross-Functional Collaboration : Act as a liaison between sales, technical consulting, solution architects, and project delivery teams. Facilitate the sharing of technical insights, customer feedback, and market intelligence to refine offerings and messaging.
• Pipeline & Opportunity Management : Maintain high standards of data integrity, opportunity qualification, and deal tracking. Monitor pipeline health in relation to technical milestones, client feedback, and competitive developments.
• Customer & Partner Onboarding : Support onboarding for new clients and technology partners by providing technical orientation, sales tools, and process guidance to accelerate deal closure and deployment.
• Quality Assurance & Compliance : Regularly audit sales data, project documentation, and reporting accuracy. Ensure compliance with internal standards, client requirements, and industry regulations.
• Innovation & Continuous Improvement : Collaborate with different BU teams, and sales leadership to identify new process efficiencies, automation opportunities, and emerging AI trends that could enhance the sales strategy.

Knowledge and Attributes :

Developing understanding of the vast range of NTT operations and service offerings.

Demonstrable knowledge and understanding of NTT industry environment and business needs.

Developing business and commercial acumen.

Ability to collaborate and interact professionally and to build sound working relationships with different BU’s

Developing knowledge of the client environment.

Developing understanding of the relevant NTT sales environments and ability to grasp the challenges facing the NTT sales teams.

Displays the ability to identify trends and areas for improvement.

Developing understanding of solution selling concepts and solid knowledge on sales process design.

Displays problem analysis and solution formulation skills.

Demonstrates keenness to learn and adapt.

Developing knowledge and understanding of sales processes, tools and methodologies.

Academic Qualifications and Certifications :

Bachelor's degree or equivalent in business or sales or a related field.

Relevant certifications such as SPIN and Solution Selling are desirable.

Required Experience :

High level of experience with Salesforce.

High level of experience with quote tools is an advantage.

High level of sales or sales operations and enablement experience in a business-to-business sales environment, preferably a global technology organization.

High level of experience building sales metrics and models (for example, pipeline and forecast models).

Workplace type : Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.