Claims Administrator (2 year contract)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

In this role, you will be mainly providing administrative support to the claims assessment team. As part of this dynamic role, you will report to Segment Head, Claims and work closely with the claims assessment team to ensure that the output is accurate and compliant to internal policy and regulatory requirement and meet service objectives.

• PP and Manual FS Claim registration in Life Asia
• Understanding of Workflow System
• Able to work in a very fast pace environment and under stressful situation
• Able to cope with high volume of claim registration
• Customer-centric
• Prepare medical report requisition forms and report fees
• Prepare medical report follow up letters and follow up with clinics via calls or fax
• Type claim letters as assigned by claims officers
• Contact agents and customers for claims requirements and claims payment
• Prepare payment for claims vendors
• Register claims
• Prepare claims documents for IMO and claims officers